Head of Information and Communications Technology
DAKHEEL AL JASSAR ELECTRICAL INDUSTRIES CO. WLL
مجموع سنوات الخبرة :22 years, 2 أشهر
Here, I oversaw and managed ICT operations and strategies in addition to managing computer and communications systems. Additionally, I oversaw ICT initiatives and services and performed recruitment, training, and supervision of ICT specialists who support user requirements and system functionality. I collaborated with business and ICT teams to aid in the identification, development, testing, and implementation of projects and new systems within budgetary constraints. I executed and drafted policies and processes to guarantee the security of assets and data, as well as network access. Improve Human Resources service quality offered by effectively leading the acquisition, appraisal, and deployment of a Self-service HR System.
• Championed successful Integration of ERP with the credit bureau and integration and installation of an Online Payment Gateway and enhanced enhancing operational efficiency and overall productivity.
• Enabled business continuity by implementing Business Continuity and Disaster Recovery Plans to support business drivers, timelines, and budgets in the event of ICT system failure.
• Eliminated needless business phone call costs by leading and directing the effective replacement of an aging legacy telephone system with the latest IP Telephony solution.
• Reduced yearly network service costs and boosted overall network performance for each department by upgrading and consolidating network infrastructure and network services.
• Increased staff's capacity to obtain vital business data by orchestrating integration and execution of customized business intelligence software to provide quick access to data.
• Introduced business intelligence software and boosted overall efficiency and executed features in ERP by internal customizations to meet evolving business needs and optimize costs.
• Oversaw the running of the company's eCommerce platform and boosted sales.
I managed daily IT infrastructure operations and administration in addition to planning Group Policy across the enterprise network. I directed the execution of the WAN network and conducted configuring and managing CISCO Switches/Routers in addition to administering DNS & WINS Servers and directing File Servers and Backup, and overseeing SQL Server databases. Moreover, I supported users with Network, software, and hardware issues and execution of ICT projects across all enterprise facets, and conducted operations such as including gathering system needs, generating budgets and regulating total cost, and assigning responsibilities to ICT personnel to ensure maximum efficiency.
• Maximized enterprise resource usage by managing vendor relationships and negotiating vendor solutions for the purchase, assessment, and effective deployment of ERP system for the organisation.
• Improved overall group financial performance and responsibility through the design, development, and deployment of a Credit Facility System.
• Obtained superior account service levels and end-user support by methodically organizing, integrating, and executing Access Rights System, which included User Access Control Matrix.
• Coordinated efforts and executed processes that assisted Quality MR in developing Quality Management System documents for achieving and maintaining ISO 9001:2000 certification.
• Maximized overall security efficacy by developing and executing a corporate Security Framework to complement the firm's vision and strategy and guarantee data security.
I directed the complete software development lifecycle in addition to client interaction, need assessment, workflow management, supporting end-user reporting, and data solutions. Additionally, I conducted testing, data validation, user-friendly process and procedure documentation, implementation, and delivery. I also guided employees, including responding to technical and procedural issues.
• Designed, created, and deployed a Point-of-Sale system for streamlining processes and enhancing sales,
• Streamlined design approach and simplified creation of bespoke apps for specific business functions.
• Counseled management on the implementation of mail services, firewalls, servers, filtering, and internet.
• Established a secure connection between a remote site and the company headquarters by designing, developing, and deploying a VPN solution over the Internet.
Organizational Management Information Management Financial Management Marketing Management Business Ethics and Corporate Social Responsibility Strategic Management
Certificate in Time Management [U.S]
Certificate in Office Management [U.S]
Certificate in Server Administration
Master in Typing Speed & Accuracy
ISO 9001:2000 Internal Quality Audit & Implementation
Understanding of ISO 9001:2000 Quality Management System
Certificate Course in Hardware & Networking
Certificate Course in Advanced Computer Programming
Certificate Course in Computer Applications
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