Syed Hussain Mujtaba Rizvi

• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers via telephone calls and emails.
• Responding to incoming email and phone inquiries.
• Exhibiting organizational and time management skills

• Looking for everything of a software House
• Working as a bridge between the customers and the staff via emails and calls.
• Enabling logging and making new ports for Predictive Dialer
• Enhancing the speed of sales by using Technology
• Hiring, firing, setting up target of employees and making them achieve them.
• Supervising office

• Preparing Salaries of more than 1000 Employees on monthly basis.
• Engaging customer’s feedback and was a bridge between Management and employees

• Provided information of products with their cost and other related information.
• Managing CSR
• Updating MIS System
• Making Call Logs for V-Dial
• Taking Care of Predictive Dialer
• Responded to inquiries concerning products, services, fees, and billing errors.
• Provided information on terminology, features and benefits of products.
• Determined trends in customer satisfaction.
• Created new and repeat sales by providing product and technical information.
• Recommended specific product by determining customer requirements and expectations.
• Provided alternate products based on cost, availability or specifications.
• Delivered product on expected date and on timely manner.

• Played key role in reducing labor costs by recommending staff scheduling changes.
• Received numerous accolades from senior management (call center management) for consistently providing excellent service and tactfully resolving sensitive issues.
• Enhanced Customer Satisfaction by one-on-one discussions and motivational strategies
• Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.
• Served as Team leader for Telesales workforce
• Providing Telesales training to new recruits
• Preparing Bi-monthly and Monthly reports regarding employee performances
• Dealing with issues of the employees regarding On job performance
• Dealing with Managerial issues between Firm and Employees Correspondence with Offshore clients

• Participated in implementing new paperless process, resulting in streamlined operations.
• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.