System Engineer
Yusuf Bin Ahmed Kanoo
Total years of experience :20 years, 9 Months
o Optimized Incident, Problem, Change Management, Configuration, Service Level, Capacity and Availability Management based on the ITIL (v3.0) framework. Starting up project for Configuration Management Database (CMDB) and general compliance with MOF (Microsoft Operations Framework v3.0)
o Assist in reporting from Service Desk application (CA UniCenter) and defining Kpi metrics.
o Re-defining Process Model & Risk Management Discipline. Defining PM methodology for ITSM team and supervising staff training.
o Establish benchmark guidelines for how ITSM team should function and what ideas should guide decision-making. Attracting, developing, and retaining skilled & talented ITSM Operations staff.
o Experience in administering Windows 2003/2008 servers with multiple Domains, Domains Controllers, Additional Domain Controllers, Child Domain Controllers, Member Servers & Stand Alone Servers with various configurations for Fault Tolerance and configure DHCP, DNS, and WINS servers
o Experience in administering and managing Microsoft Exchange 2003/2010 including email routing and setup, security parameters, monitoring and maintenance, Outlook Web Access, Private folders, Spam Server, MS-Exchange 2003/2007/2010, POP, SMTP, and NNTP.MS-Outlook. Also have sound knowledge in McAfee Group Shield for Exchange 5.5 for E-mail and Mail-box Scanning for Virus and Spam’s.
o Expert in using multiple troubleshooting tools such as Ex BPA, Winroute, ADSI Edit, HttpMon, and several monitoring tools for Exchange and AD.
o In dept Knowledge in disaster recovery, mail-box recovery, recovery Storage group, backup methods
o Experience in managing Microsoft ISA 2004/2006, multiple Arrays and Rules, Firewall Clients,
o Experience in administration and managing the McAfee ANTI VIRUS, and maintain its EPO server for remote manager and deployments.
o Installed and configured Windows 2000 network having Windows 2000 Server as Server and Windows 95, Windows 2000 and Windows XP professional as clients
o Maintenance of the PC's connected to LAN troubleshooting the network related problems which usually occur in complex network environments.
o To Administer and maintain the domain controller, secondary and additional domain controllers
o Administering the Office Scan anti virus server and to update the definition through live update tool of the TREND Office Scan edition regularly.
o To maintain the PRINTER Server installed with the network printers HP color 4500N and 4100N, 5000N and to trouble shoot the n/w printer related issues
o To support the users for the problems related to the exchange and network
o To maintain the users internet connectivity through ISA for maintaining the bandwidth of lease line and All LAN protocol considerations including NETBEUI and TCP/IP providing services DHCP, DNS, WINS
o Technical Support: Providing assistance to the PC Technician to resolve escalated calls.