Sr. Store Manager
Vishal Mega Mart
مجموع سنوات الخبرة :17 years, 11 أشهر
Strong dedication for delivering exceptional luxury services to customers
Excellent product knowledge and passion for sales
Ability to cultivate and sustain customer relationships
Skilled in delivering customers' requirements and giving demonstrating
Experienced is stock taking and creating product displays
Expert in inspecting merchandise and coordinating with vendors and suppliers Interacting with clients and
representing the brand
Maintaining high-level of customer service, and product knowledge
Assisting in overall operational procedures from stock taking to inventory and product displaying
Maintaining visual appeal of the store as well as safety for clients
Preparing list of products to be ordered and submitting it to the store manager
Developing client base by providing excellent customer service
• Responsible for improving Team members operations efficiency through Training and Coaching
• Plan & manage focus category targets achievement
• Meet Focus Category Targets by proper merchandise presentation and proper planning
• Ensures the Implementation of VM standards
• Provide ongoing support and maintenance, including analyzing data, current systems and processes, and identifying opportunities for improvements.
• Responsible for the execution of all SOPs and to ensure upkeep of the store in terms of standards, customer service, visual merchandising and in-store communication.
• Ensure minimum ‘out of stock’ inconvenience to customers through efficient indenting and follow-up with category managers.
• Shrinkage control through proper Stock Management on floor including Ordering, Product Handling & Stock Movement
• Ensure proper security control of stocks in the store
Directly reporting to Store Manager / Area Manager.
Business estimates
Increasing the Sales
Working on the price factor with competitors price
Sales Analyzing & estimating budgets for next month
Merchandising, display, backend stock keeping training & store operations
Stock management (inventory control)
Training on team building & products.
Maximizing jobs in minimum given time etc.
Monitor customer satisfaction serving with hard and soft qualities of customer service. Providing superior customer service by building personnel rapt.
Effective control over pilferage.
Handling customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Maintaining cordial relations with customers to sustain of the profitability the business. Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.
• Establishes an inventory of core products and ensures that these items remain in the stock at all the times.
• Telephonic queries, concept selling, stock monitoring, visual merchandising, attending to Customer Complaints, feedback analysis, Generating Sales Report,
• Broadened ideal Stacking Plan (Visual Merchandising) for the entire 6 Outlets of Snowhite
• Skillfully guided junior & senior sales executives to ensure product display & positioning.
• Effectively updated the Business Operation Manager about the slow and the fast moving the goods.
• Process implementation for loss prevention and safety
• Planning in delegation of responsibilities