syed kaleem syed

Technical Support Supervisor at Aiwagulf General Trading and cont Co.W.l.l

• Kuwait
• February 2005 to January 2010

Network Implementation on Windows 2003, 2008, 2012 Server Platform.
•Managing a team of 18 personnel handling rotational 24/7/365 work shifts to provide a 24/7 Tech support environment..
•Lead team of installation technicians to ensure installation of networked systems correctly and on time. Managed technical team and assigned troubleshooting & grooming tasks to ensure smooth operations of systems.
•End user support - provided end user support and day to day IT support to end users within the corporate environment, to ensure workstations, and desktop computers were functioning with optimum performance
•Handling technical support for hardware/software/networking issues
•Manage windows Hosting server,
•Internet usage to selected users on IP & Port basis.
•Configure User Accounts, to access the Application Server and to access the database.
•Configure Active Directory Service, Antivirus and DNS Services.
•Configuring Microsoft Outlook for local and Internet e-mails.
•Installation of IP Printers and shared printers.
•Installation, configuration & scheduling of Antivirus software on client PC's.
•Troubleshooting of network, printers and computers.
•Responsible for LAN/WAN related activities including performance monitoring and monitoring Remote users.
•Troubleshooting of client pc's remotely via third party software (Real VNC).
•Installation of all computer accessories, operating system and other software's.
•Configure protocols such as TCP/IP, NetBEUI and NWLINK.
•Designing of Network according to customer specific need.
•Design and Implementation of Wireless hotspot for Network.
•Successfully implemented a SMS server, Airbox, Mixer.
•Familiar with Focus ERP Solution