Syed Mujeebullah Noorullah

IT Operations Analyst at United Arab Bank

• United Arab Emirates - Sharjah
• My current job since February 2018

Second Level Support for Core Banking Application (Equation 4.0).
Responsible for End to End Core Banking EOD activities.
First Level Support for Informatica Applications.
Provide guidance to staff in resolving operational issues and problems.
Weekly CAB meetings with staff to discuss operational updates, ideas, and issues.
Ensure that operational activities are executed within allotted timelines.
Coordinate with the Managers to execute the assigned projects.
Trained new employees and explained protocols clearly and efficiently.
Researched, documented and escalated cases to higher levels of support according to internal procedures.
Prepare all documents for application upgrades and implement same on processes and maintain knowledge on all software levels and collect all information for various IT business metrics.
Documenting the resolution for known issues and responsible for updating and maintain the articles in the Knowledge Base.
Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment.
Work with IT application teams to ensure the smooth operation of all IT services.

System Administrator at Encore Theme Technologies

• India - Chennai
• March 2014 to January 2018

Team Member IT Operations at United Arab Bank

• United Arab Emirates - Sharjah
• March 2014 to January 2018

Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

• Support to all business units including administrative, financial and human resource departments.
• Provide guidance to staff in resolving operational issues and problems.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Provided base level IT support to company personnel.
• Monitoring and Updating ATM's.
• Ensured all the ATM’s are working fine.
• Creating a task for outsource Vendors.
• Ensured all the Branch cheques are cleared on daily basis.
• Maintaining and Troubleshooting Servers.
• Handling EOD Activities.
• Ensure that operational activities are executed within allotted timelines.
• Coordinate with the Manager to execute the assigned projects.
• Trained new employees and explained protocols clearly and efficiently.
• Assisted Staff with technical issues via email and telephone.
• Handled a large volume of phone calls, chat and emails.
• Researched, documented and escalated cases to higher levels of support according to internal procedures.
• Maintained records, logs and the lifecycle of work requests.
• Created new account, reset passwords and configured access for users.
• Support and coordinate with other staff in their activities.
• Provide support to all desktop operations and supervise efficient working of all IT Site Infrastructure Support.
• Prepare all documents for application upgrades and implement same on processes and maintain knowledge on all software levels and collect all information for various IT business metrics.
• Perform and monitor server and workstation as well as network administration tasks to install software and hardware upgrades.
• Manage system security and user accounts.