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Syed Tauseef Hussain, Customer Service Officer

Syed Tauseef Hussain

Customer Service Officer·Master Builders Solutions (SIKA)

Saudi Arabia

Bachelor's degree, Bacholer Of Commerce

Work experience

Total years of experience: 13 years, 1 months

Customer Service Officer

August 2020 - August 2024

Master Builders Solutions (SIKA)

Muscat, Oman

August 2020 - August 2024

• Managed end-to-end customer service operations, ensuring timely and
accurate order processing with 78% SLA improvement.
• Reduced customer order backlogs through proactive supply coordination
and shortage management (97% reduction).
• Led SAP Cockpit and reporting tools integration, driving process
innovation and efficiency tracking (88% improvement).
• Oversaw transportation management, creating and tracking TM requests
for leased and hired vehicles (99% on-time dispatch rate).
• Implemented customer satisfaction programs, CRM systems, and SBU
surveys, improving satisfaction levels (89% score).
• Monitored KPIs, published performance reports, and facilitated process
excellence initiatives with 99% accuracy.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Warehouse Supervisor

September 2016 - July 2020

Del Monte Arabia

Riyadh, Saudi Arabia

September 2016 - July 2020

•
◦ Supervised daily warehouse operations including receipt, storage, and
dispatch of goods (100% operational compliance).
•
◦ Improved on-time delivery performance through efficient order
processing (99% delivery accuracy).
•
◦ Ensured compliance with Health, Safety, and Environmental (HSE)
standards (95% adherence).
•
◦ Enhanced stock accuracy via WMS, reducing discrepancies to
Company industry:
FMCG
Job role:
Logistics and Transportation

Warehouse Supervisor

January 2011 - January 2016

Hoshan Pan Gulf

Riyadh, Saudi Arabia

I found this job using Bayt.com

January 2011 - January 2016

•
◦ Directed warehouse teams, ensuring smooth logistics and stock control
(99% operational efficiency).
•
◦ Improved inventory accuracy and stock traceability through system
driven tracking (90% improvement).
•
◦ Supervised product routing, packaging, and delivery scheduling with
100% fulfillment accuracy.
•
◦ Conducted inventory counts, tracked shortages, and coordinated with
procurement teams (100% reconciliation rate).
•
◦ Enhanced warehouse productivity through workflow optimization and
strategic planning (87% efficiency gain).
Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

Education

chatrapati Shahuji Maharaj University

April 2009

April 2009

Bachelor's degree, Bacholer Of Commerce

India

GPA (point): 1 out of 4

GPA (point): 1 out of 4

Studied Bachelor of Commerce

Skills

SD
Expert
SD
Expert
MS Office tools
Expert
MS Office tools
Expert
Hardware Support
Expert
Hardware Support
Expert
Accounting
Expert
Accounting
Expert
SAP WM
Expert
SAP WM
Expert
SAP S/4 HANA
Expert
SAP S/4 HANA
Expert
S4 Hana
Expert
S4 Hana
Expert
Production
Expert
Production
Expert
Warehousing
Expert
Warehousing
Expert
Computer Skills
Expert
Computer Skills
Expert
Teamwork
Expert
Teamwork
Expert
INVENTORY CONTROL
Expert
INVENTORY CONTROL
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
WAREHOUSE OPERATIONS
Expert
WAREHOUSE OPERATIONS
Expert
SAP APPLICATIONS
Expert
SAP APPLICATIONS
Expert
Computer Hardware A+
Expert
Computer Hardware A+
Expert
MS Office
Expert
MS Office
Expert
Networking Technician
Expert
Networking Technician
Expert
Typing
Expert
Typing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Logistics
Expert
Logistics
Expert
Logistics Management
Expert
Logistics Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
SAP MATERIAL MANAGEMENT
Expert
SAP MATERIAL MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SAP HANA
Expert
SAP HANA
Expert
TEAM MANAGEMENT
Expert
TEAM MANAGEMENT
Expert
TEAM LEADERSHIP
Expert
TEAM LEADERSHIP
Expert
INVENTORY RECONCILIATION
Expert
INVENTORY RECONCILIATION
Expert

Languages

English
Expert
Telugu
Beginner
Urdu
Beginner
Arabic
Beginner
Hindi
Beginner

Training and Certifications

Training
SAP
HPG Riyadh
May 2011
SAP MM & SD (S4 HANA)
Show credentials

Hobbies

  • listening music
    I like to listen music during long drive