sylvia irungu

answer telephone, screen and direct calls
take and relay messages
provide information to callers
greet persons entering organization with a pleasant smile
maintaining approachable attitude as the face of the company
direct persons to correct destination
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization

Welcoming the visitors and directing them the concerned persons

Answering the incoming calls

Attending to incoming and outgoing mails

Confirm with customers by telephone or in person in order to provide information about products and services, and take details of complaints.
Keep records of customer’s interactions & transactions made.

Check to ensure that appropriate changes were made to resolve customer’s problems
Booking rooms and conference facilities;
Managing and maintaining budgets, as well as invoicing;
Liaising with staff in other departments and with external contacts;

• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Responding to incoming email and phone enquiries;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Gathering market and customer information;
• Representing their company at trade exhibitions, events and demonstrations;
• Negotiating on price, costs, delivery and specifications with buyers and managers;