Sylvia Talaat, Administration Secretary

Sylvia Talaat

Administration Secretary

Savoy Sharm El Sheikh Hotels & Resorts

البلد
مصر - أسيوط
التعليم
بكالوريوس, Archaeology
الخبرات
6 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 11 أشهر

Administration Secretary في Savoy Sharm El Sheikh Hotels & Resorts
  • مصر - شرم الشيخ
  • مايو 2010 إلى مارس 2017

 Collecting and distributing the daily postage from or to the management and other department heads.
 Typing of all memos, telexes, reports and letters requested by the department head.
 Following the staff vacation plan, preparing all holidays and sick leave forms for the staff.
 Attending the department head's meetings and recording all remarks and minutes.
 Follow up the monthly cash flow of the department.
 Executing any new system could be issued by the department head.
 Prepares stationary requirements / requisitions and keeps control of all stationary.
 Responsible for follow up and arranging of the appointments and telephone calls for the department head.
 Responsible for maintaining an updating filing system in the department
 Records all work carried out.
 Responsible for the office area to be clean and tidy all the time.
 Responsible for compliance with the hotel's health and safety policies.

Guest Service Center Agent at “Savoy Sharm El Sheikh Hotels & Resorts” - for one year "2010 - 2011".

 Preparing work area (welcome letters, towel cards, keys, computers, .etc.).
 Be fully aware of group product knowledge and to use the knowledge for the operational need.
 Arrange breakfast boxes, late dinners, lunch replacements for the guests.
 Conduct qualified guest profile.
 Perform cashier related functions like posting charges to guest accounts, raising paid out's.
 Handling guest billings / payments / Post charges to guest accounts as designated.

 Comparing the HK report on room occupancy with system and reporting any discrepancy.
 Attend to guest: inquiries, complains and record them in the system and informing the superior.
 Follow pending issues with travel agencies or other outlets.
 Filing the shift reports, RC, forms, checks.
 Report any unusual occurrences or requests to the manager.
 Prepare -when on night shift - night reports.
 Maintain cash flow accurate and ensure that it’s balanced at the end of each shift.
 Ensure personal and desk appearance is up to standard.
 Follow and work according departmental and hotel Policy and Procedures.

الخلفية التعليمية

بكالوريوس, Archaeology
  • في Faculty of Literatures
  • يونيو 2008

Specialties & Skills

Business Development
Management
Account Coordination
Photoshop Elements
Microsoft Software
Language Skills: Native language Arabic, Excellent command of both written and spoken English.
Excellent knowledge of Microsoft Word, Excel, Access, PowerPoint, MS project, Outlook and FrontPage.

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Graduate Resource Program (GRP) (تدريب)
معهد التدريب:
Future Generation Foundation (FGF)
تاريخ الدورة:
January 2009
المدة:
820 ساعة

الهوايات

  • Painting and Printmaking
    Small Business