Customer Service Professional
ACCENTURE PHILIPPINES INC.
Total years of experience :4 years, 2 Months
ACCOUNT: INSURANCE
Execute processes related to Order to Cash with a focus on efficiency, first-time quality, and overall continuous process improvement. Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers. Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers . Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope. Navigates through a computerized data entry system or other relevant applications. Manages documentation of all call information according to standard operating procedures.
Handles Accounts receivables, sales audit, payables, invoices.
Accounts Receivable
Accounts Payable
Income Statements
Journal and Ledger
System: SAP
Major: Financial Management