IT INFRASTRUCTURE & SECURITY SPECIALIST
WEST BAY MEDICARE
Total years of experience :15 years, 10 Months
A successful IT Person with extensive hardware and software experience running and monitoring a System & Network devices. Extensive knowledge of IT operating systems, especially Windows 2012/2016/2019, Windows 10 and Windows7. Networking devices Like Firewall/Router/Switchs/Load Balancer. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships. Customer facing technical expert, used to explaining complex terms in a straightforward way. Having the personal drive required to deliver a service that often exceeds the expectations of customers through a positive, well organised and structured approach and always with a first class work ethic.
An IT Professional looking to use my skills working for a reputable company
Installing and configuring the Server 2008/2012/2016/2019
Troubleshooting server 2008/2012/2016/2019 issues.
Install & Troubleshooting Router, Switches & Firewall.
Creating the maintaining Site to Site VPN and Remote Access VPN.
Installing and maintain Call Logging software’s and submit the report for the concern department.
Provided technical support for hardware/software configurations and applications.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Administered and supported local/LAN printers, LAN IDs in Novell.
Administered/provided troubleshooting for Lotus Notes and MS Outlook.
Utilized Remedy for call logging.
User Setup - Added user I.D.s, set-up printers, Lotus Notes I.D. or Mobile, Internet/Proxy server, data directories, special software, etc.
Hands on experience with Cisco 800/2600/2900/3600/4000/7200/7500 series routers, Cisco Catalyst 2960/2900/3560/3750/3850/4500 series switch, Cisco 3550 Multilayer Switch.
Provided connectivity (LAN, Internet) troubleshooting and support for approximately 350 users.
Used Asset Insight to keep track of the software installed on the PCs and then use Ghost and Acronis to create images.
Hands on Experience in Avaya and Cisco Telephony.
Setting up ADS DNS IIS & FTP
Configuring Cisco Routers, Switches and juniper Firewall.
Managing & Troubleshooting the Site to site VPN & Remote Access VPN.
Configuring & troubleshooting the Cisco CME.
Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 & 2008 Servers.
Performed day-to-day administration functions, backup and restoration, file server maintenance.
Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Supported all remote offices and home-based users using NetMeeting, Dame Ware, VNC and Cisco VPN.
Created images for various divisions for all desktops and laptops using Ghost and Acronis.
Solely responsible for all IT decision making, support and administration at a site of more than 200 ‘demanding users’ in a fast paced architectural and engineering environment.
Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers, scanners and wide format printer.
Monitored server performance.
Troubleshooting and configuring the Cisco CME and Telephone as per the company IT Policy.
Manages and monitors LAN/WAN and associated equipment Configures and installs Cisco layer3/layer2 switches and routers. Deploys Cisco Wireless Access points and Wireless LAN Controllers.
Analyzed the hardware and software requirements of Active Directory.
Implemented and managed IP Addressing, configured TCP/IP addressing on a server.
Created the Forest Root domain, and a Child domain in a production environment.
Configured automatic updates for network clients by using Group Policy.
Designed, planned and implemented Group Policy, delegation strategies and OU structure.
Responsible for imaging and deploying HP & Dell Laptops and M52 Desktops using Altiris Deployment Solutions.
Provided deployment end user support for Windows XP, MS Office 2007 and other desktop software.
Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and for the migration of users and services from the current infrastructure into the new design.
Assisted in identifying detail tasks, schedules and time estimations (effort and duration).
Hands on experience of Blade server like Dell PowerEdge 1955.
DNS, DHCP, Printer Management, Server Support.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Responding within agreed time limits to call-outs.
Prioritizing and managing many open cases at one time
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Troubleshooting SAP Software.
Provides end-user support for various general technologies, including hardware, printing, networking, applications, and operating systems
Configures laptops and desktops to departmental standards
Reports hardware failures that require repair or replacement
Monitors and manages the service request queue. Includes prompt and effective communication for all assigned requests, timely resolution or escalation of all assigned requests, and proper documentation for all assigned requests
Provides limited, supervised assistance with servers, server applications, and network infrastructure
Assists in one or more area of specialization
Other items as determined by the desktop support coordinator
Hands on experience in Local Area, Wide Area and Wireless Networking, 10/100/1000 Ethernet, Switching (VLAN, Spanning Tree), VPNs, and LAN/WAN, TCP/IP Protocol, IP Access Lists, Routing Protocols, and Cisco Works for Switches.