Head of Product Delivery
Bayt.com
Total years of experience :17 years, 2 months
• Leading and mentoring a team of Product Delivery Managers to ensure efficient allocation and execution of projects.
• Providing leadership and guidance to ensure the successful delivery of products and services to clients.
• Serving as a Scrum Master, creating weekly iteration sheets (sprints), ensuring clear requirements, and
timely task releases.
• Ensuring timely delivery of project outputs based on agreed project plans with clients.
• Heading the implementation of major and complex client projects.
• Collaborating with the pre-sales team by providing product demos and contributing to RFP processes to secure new business.
• Acting as a product subject matter expert to ensure product deliverables meet stakeholder and client needs.
• Maintaining high performance levels for service-related processes and implementing improvement activities as necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication for post-incident reviews.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Continuously monitor and evaluate team performance, identifying areas for improvement and
developing strategies to enhance productivity and customer service.
• Implementing and managing internal workflow policies and procedures, recommending and managing improvement efforts.
• Implementing and ensuring the delivery of project outputs on time, based on the agreed upon project plan with the clients.
• Serving as a Scrum Master, creating weekly iteration sheets (sprints), ensuring clear requirements, and timely task releases.
• Following up with the development teams to provide the time estimations, providing details for all inquiries and resolving urgent issues.
• Working with the internal stakeholders by providing a clear pipeline of the current implementation and delivery effort and load.
• Supporting the sales team in managing the pre-sales phase (meetings, demos and submitting RFPs).
• Implementing and ensuring the delivery of project outputs on time, based on the agreed upon project plan with the clients.
• Serving as a Scrum Master, creating weekly iteration sheets (sprints), ensuring clear requirements, and timely task releases.
• Following up with the development teams to provide the time estimations, providing details for all inquiries and resolving urgent issues.
• Working with the internal stakeholders by providing a clear pipeline of the current implementation and delivery effort and load.
• Supporting the sales team in managing the pre-sales phase (meetings, demos and submitting RFPs).
• Managed the quality assurance engineer unit of up to 3 testers and advised them on the day-to-day planning, competency development, and operational excellence.
• Formulated weekly activity and performance reports, ascertained performance issues if any and
implemented measures to resolve the same.
• Monitored the ticketing system and verified the bugs/issues reported and anticipated from tests carried out.
• Performed analysis of new requirements and reviewed product design documentation to ensure that
requirements were accurate and verifiable.
• Released changes to the production environment and composed documentation pertaining to the new features or enhancements as applicable.
• Defined, developed, and implemented QA practices and procedures, test plans and other QA assessments in addition to overseeing all elements of testing.
Developed regression testing strategy and executed regression testing on all modules, devised user-acceptance testing strategy and
process.
Devised and executed integration tests with the other ESKADNIA products in addition to participating in all aspects of testing,
including functional, regression and system testing
Oriented new joiners on the financial and accounting concepts.
• Kept abreast of the latest quality assurance technologies and tools, reviewed all project documentation, business requirements, and software specifications.
• Developed test cases depending on business requirements and software specifications, undertook
system testing, found, and reported on bugs and tracked their status with regards to resolution.
• Undertook the testing of the core solutions and POS (point of the sale machines).
• Formulated the user manual document.
Oversaw applications testing, data testing, and results reporting including writing test cases, creating and following up on bug lists.
Assisted in the implementation of automated court application and operating system software to be installed in the courts and
coordinated with programmers, analysts, installers and maintainers to ensure the success of the system.
Imparted training on court applications and operating system software to court staff (end users, judges, technical support
personnel).
Assisted with data verifications and provided startup support to system users.
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