Associate Software Engineer
Mphasis Ltd
Total years of experience :13 years, 0 Months
Project : Banking Domain Production Support Project
Environment/Tools: SAP BI 7.0, BW 3.5, BEx Query Designer, Business Explorer
• Involved in 24x7 Production Support.
• Daily trouble shooting of Incidents, Implementing changes and requests.
• Involved in submitting the Ticket Status (open/close) report.
• Maintain Work History for all the Tickets until it is closed down.
• Transporting the requests from Development to Quality and then to Production
• Active co-ordination with Team Leads to follow up on Call Backs with pending resolutions.
• Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process chains.
• Providing daily Production Support from Offshore.
• Data Extracting from the Source system using LO Cockpit and Generic Extractions for all the logistics data.
• Involved in creating and maintaining Info Cubes, Operational Data Store, PSA, Info Objects, Info Areas, Multiproviders, Info Sources, Data Sources, and Info Packages.
• Maintained Info Cube, Creation of Info Package and scheduling the data into the Data Targets.
• Loaded data in BI Objects from ECC with the help of Function Module
• Designed and created Process Chains for master and transaction data loading from flat files.
• Worked on activating the Standard Business Content object like Info Cubes, ODS Objects, Info Objects etc.
• Process chains Testing.
• Extracting Master & Transaction Data using Generic Data Sources from OLTP.
• Background Job Maintenance (Monitoring logs, Scheduling, Cancelling long running jobs.
• Checking and deleting old lock entries.
• Involved in Creation of process Chains.
• Coordination and communication with the onsite team.
• Monitoring of Background Jobs.
• Involved in both the Activities monitoring and Production Support.
• Involved in maintaining documentation for all the Support Activities.
• Actively Involved in Rectification of Load Failure errors like Master Data Loads, Transaction Loads.
• Monitoring of info packages and analyzing the reasons for frequent failures of info packages.
Project : ETL Data warehouse Testing (Banking Domain Project)
Environment/Tools: UNIX, SQL, HP-ALM, Teradata SQL Assistant, QTP (Basics)
• Analyzing the HLD (High Level Design) document and preparing Test Plans as per Requirements
• Highlighted the technical challenges of a requirement
• Preparing test cases as per the requirements and executing the same in ALM
• Attending Daily status call with Client (America)
• Responsible for preparing all Metrics like SLT, Daily Status Updates
• Preparing other project specific documents like SCRUB BOOK, RTM
• Also worked with ACE(Application Configuration Environment) tool.
• Experience of working on various operating systems, such as Windows XP/ Vista/ 7/Windows NT
• MS Word, MS Power Point, MS Excel
Project: Router Maintenance Project
Environment/Tools: Cisco ios, Router
• Configuring newly installed Routers
• Troubleshooting of Routers
• Implementation of quality services
• Clearing old sessions to make route for new data using clear crypto isakmp and clear crypto sa commands
• Used showip interface, showip version, brief, showarp commands
• Maintaining reliability across connected devices
• Resolving raised tickets
• Keeping records of raised and resolved tickets
* Educational Qualification: B.E. (I.T.) * Institution: Technocrat Institute of Technology, Bhopal (M.P.) * University: Rajiv Gandhi ProdyogikiVishwavidyalaya, Bhopal (M.P) * Year of Passing: May, 2011