تابيش شفيق

LANDMARK GROUP, KUWAIT (https://www.landmarkgroup.com)

Senior Store Manager - Home Centre


Since May 2019 to till date


https://www.homecentre.com (A Leading Home Furnishing Retail Chain)

Role:

Handling an area of 39773 Sq./Feet with a yearly Business of KWD 3.17 Million, with a team size of 40+ Employees includes 2 Assistant Managers and 4 Team Leads.
Responsible for the Following Area of Businesses -

Business Turnover Details -

Furniture KWD 1 Million Annually

Home Furnishing/Households KWD 2 Million Annually

Kids Furniture & Home Furnishing KWD 0.17 Million Annually

Key KPI’s -

Customer Focus

Implement a high standard of customer focus through effective resource planning, regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy

Monthly monitoring of mystery shopper feedback, addressing all key areas of concern

To have a clear understanding of store customer profile, including but not limited to key demographics such as, age, nationality and gender

To monitor and continuously seek to understand customer buying patterns and trends from both a local and gulf perspective


Commercial Performance


Achieve the revenue and target productivity metric (sales per person per day, ATV, Basket size and conversion) for the store

Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

Actively improve underperforming areas within store based on store sales and finance reports

Monitor and communicate yearly, weekly and daily sales performance and budgets with management and staff with clearly defined actions for improvement

Monitor and continually seek to understand the commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store

Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats)

Maintain a high level of store health and security for company assets, cash, stock and customer property


Sales & Offers



Oversee and monitor sales in store which includes but is not limited to: sales transactions, customer orders and payments, and handling returns and refunds.

Responsible for the inventory management within store, which includes but is not limited to: stock availability, order management, back store operations, stock movement within store, cycle count, min max planning and stock coverage and density

Review and analyze stock and sales reports to monitor KDCN products and implement corrective action

Maintain high standards of visual appearance in the store including all non-retail areas and window themes with adherence to planogram guidance

Ensure store is well prepared for the sale / promotions


People


Ensure that the store is in compliance with the local labor laws and company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

Ensure consistent and transparent communication with store staff on business expectations, priorities and store results

Responsible for Performance Management of store staff through timely KPI setting, mid-year and annual performance reviews

Ensure L&D offerings are provided to all staff at the appropriate level in line with personal development plans including on the job coaching, classroom training, in-store training and feedback sessions aligned to Home Centre processes

Ensure seamless induction and on boarding of new recruits / hires

Drive engagement and motivation through effective management of staff welfare including accommodation, transport and facility concerns

Drive people strategy with focus on increasing feminization and nationalization through hiring of nationals and Arab speaking staff

Future Group, North India - Big Bazaar

Asst. Store Manager (Food & Beverages and Non-Food Segment)

Jun’17 - May’ 2019

Assist in handling an area of 23773 Sq./Feet with a yearly Business of INR 67 Crores, with a team Size of 125+ Employees includes 6 Department Managers + Support Staffs and 12 Team Leads.

Ensuring all local PO’s has been prepared on time & ordering has been done after analysing sales and stock report.

Regular co-ordination with DC, HR, Legal and Marketing managers for smooth operations.

Ensuring attractive merchandise display over all store layouts. Ensuring interior and exterior of stores are maintained to company standards

Maintaining, encouraging and possessing ownership mentality.

Ensuring the adherence to SOPs in all stores and smooth Operations process.

Mapping competition in terms of categories, price points, and physical appearance.

Managing space allocations selling space for advertisements, displays, and promotions.

Conduct regular store meetings and Encourage stores employees to take ownership for their performance and career development plans.

Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.

Building up a healthy culture by fostering organizational Values and maintain over all discipline in the Store.

Reducing shrinkage and ensuring Stock replenishment.

Coordination with Category, warehouse, maintenance, IT & HR for store issues/supplies.

Ensuring strict adherence to the Statutory Compliance.

Maintaining Cash Pick-ups & Banking.

Overall Maintaining the P&L & tracking all the heads which require attention.

Handled a pool of 7 Fashion and Food stores of Noida & Delhi Region of Annual INR 59 Crores.

Handled an Area of 42, 575 sq/feet with a team size of over 150 employees.

Got promoted within a short span of 9 month from Store Manager to Area Manager.

Successfully Opened 5 stores of SRS Value Bazaar in Haryana and U.P.

Reduced Shrinkage from .85% to .28% within a span of 4 months.

Played a significant role in achieving an EBITDA growth of 12.2%.

Presently responsible for making P&L Budgets for all the stores of SRS Value Bazaar.

Introduces in-store P&L making activity to identify actual Operational Expenses.

Reduced Operational Expenses from 10.94% to 8.2%.

Responsible for training store managers through regular TTT Sessions

Handled a store of 3600 sq/feet area with a monthly sale of INR 1.5 Cr Annually.

Handled a pool of 24 store associates with 2 Management staff.

Responsible for Increasing sales & bottom-line of store.

Responsible for reducing shrinkage and ensuring Stock replenishment.

Maintaining, encouraging and possessing ownership mentality.

Ensuring the adherence to SOPs in Store and smooth Operations process.

Handling customer queries

Promoting of products and services of the organization

Preparing and updating daily sales report to Head office

Stock Maintenance

Team Management/ People Management

Ensuring proper customer feedback to the management

Establishing rapport with the customers and thereby generating repeated business from them.

Preparing MIS and Reports

Ensuring an exceptional visual merchandising at the store.

Building up & maintaining customer database
Coordinating with the senior management

Handled Multiplex of 40, 000 Sq/Feet with an average footfall of 2200 patrons every day.

Handled a pool of 4 Management staff, 2 support staff and 32 cinema associates.

Responsible for preparing weekly cinema schedule for upcoming week.

Responsible for benchmarking of tickets & concession food rates.

Maximising Profits by evaluating P&L on daily basis.

Maximising SPH (Spend per Head) of Concession Area.

Maximising AVT (Average Ticket Price) and conversion of patrons into higher ticket rates shows.

Responsible for introducing new food items on regular basis to enhance SPH.

Spearheaded selling & marketing operations of Cinema area.

Indenting of cinema supplies on regular basis.
Resolved complaints of customers.

Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team

Analyses sales, labour, inventory and controllable on a continual basis, and takes corrective action to meet or achieve daily or weekly margin and sales growth targets

Ensures that facility and equipment are maintained to company standards on a day-to-day basis

Supervises others efficiently and coordinates their work

Ensures health and safety compliances, and company safety and security policies are met

Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions

Assists Restaurant General Manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains

To ensure proper functioning of concessions by looking after supply and demand of eatables & other related items from time to time.

Ensuring the proper maintenance of all the equipment’s from time to time to increase productivity.

Keeping a check on the quality of eatables by conducting frequent quality checks.

Ensuring that FIFO is always followed.

Introducing new food items (by taking customer feedbacks) frequently to provide variety to the customers and attract them.

Introduction of various promotional schemes to attract customers to increase the strike rate.

Ensuring cleanliness n hygienic standards are maintained.

Ensuring hassle free service to the customers.

Looking after the maintenance of mandatory registers.

Ensuring that standards are being followed while interacting with the customers.

Keeping a check on the demand and supply of ticket rolls.

Ensuring that all the equipment’s are regularly serviced to minimize any crisis.