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تم إلغاء حظر المستخدم بنجاح
Tabrez Alam  شيخ, Software Engineer

Tabrez Alam شيخ

Software Engineer·Wipro Mumbai

الهند

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 5 أشهر

Software Engineer

يناير 2024 - مارس 2026

Wipro Mumbai

مومباي، الهند هجين

يناير 2024 - مارس 2026

• Experience of Production support in ICICI BANK (Murex 3.1V.43) currently associated with ICICI Bank Ltd (Murex
Consultant) in Treasury technology.
• Technical support (L2) in Banking domain especially Murex Treasury systems.
• As per business requirements done the deployment in Murex frontend and backend.
• Daily Monitoring Murex Services, workflows, Interface services, Log review, Client Installation.
• Areas of support- Troubleshooting Murex services, MXML exchanges, interfaces support and Murex reporting,
Accounting, VAR, Market data, DataMart, MLC & environment support.
• Working on service requests using the Incident / Service management workflow and port opening, raised by business
users and provides resolution before TAT of the Incident.
• Leveraged, trained and worked extensively with AI tools (Copilot, ChatGPT, Claude) for debugging, incident
handling and issue analysis and created KBDs, SOPs and triage documents to enhance team efficiency and
knowledge sharing.
• Performing BAU activities. 1) Performed MXML/Accounting Purging. 2) FEDAI Month End activity (Rate upload).
• Performed Murex DR Drill Activities and Master Cluster Drills from one environment to another environment
• Performing Murex EN Patch Activities.
• Taking STOP/START of Murex Application.
• Having a good knowledge of Control-M, job configuration and modification as per business requirement.
• Testing dummy file transfer from source to destination through Control-M and Pscp as well.
• First level investigation and Troubleshooting related to deal flow issue, SFTP, message type not generated, Deals
flowing, monitoring error queue, payment not generated, deals stuck in error queue.
• Checking the Deal flow in Murex Application through various Interfaces and also flowing the deals manually.
• Aware of swift payment generation like MT202, MT300.
• Aware of Murex EOD and BOD activities.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Sr Technical Associate

مايو 2023 - ديسمبر 2023

Financial Software & Syatem Private Limited

نافي مومباي، الهند

مايو 2023 - ديسمبر 2023

It provides ATM/POS Support and Management.
Switch server’s ATM, HSM (Hardware Security Module), POS (Point of Sale).
Device Handler Authorization Process, Issuer Host Process.
Adding new ATM’S and host to the network by configuring the parameters in NCS and BASE24 and associate branch migrate to in SBI by reconfigurations again.
Troubleshooting with ATM’S sites by checking all switch configuration and connectivity till the ATM get live and providing support for ATM’S download, Screen issue, IP\Port change, ATM ID change and TM keys issue.
Working on SQL server and Oracle to execute DDL, DML and DQL query.
Deployment, implementation and execution of ASP.NET PAGES in visual studio.
Make required or requested changes in production(database)
Production support, implementation support and technical documentation.
Maintain application server space and monitor performance and also Track client mails and resolve the issue related to database.

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Support Engineer

مايو 2023 - ديسمبر 2023

Financial Software & System Pvt Ltd

نافي مومباي، الهند

مايو 2023 - ديسمبر 2023


• Banking

• Project Overview: Production Support: POS & ATM Application.
◦ It provides ATM/POS Support and Management.
• Technical support (L2) in Banking domain especially POS & ATM.
• As per business requirements done the deployment in frontend and backend.
• Daily Monitoring POS & ATM services, Interface services, Logs review.
• Areas of support- Troubleshooting POS & ATM services, MXML exchanges, interfaces support and Reports.
• Working on service requests using the Incident / Service management workflow and port opening, raised by business
users and provides resolution before TAT of the Incident.
• Performed DR Drill Activities and Master Cluster Drills from one environment to another environment
• Taking STOP/START of Application.
• Working on SQL server and Oracle to execute DDL, DML and DQL query.
• First level investigation and Troubleshooting related to issue.
• Troubleshooting with ATMS sites by checking all switch configuration and connectivity till the ATM get live and providing
support for ATMS download, Screen issue, IP\Port change, ATM ID change and TM keys issue.
• We use the monitoring tools like Dynatrace.
• We use the ticketing tool of Service Now for resolving the queries of client and customer.

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

Software Engineer

أكتوبر 2021 - مارس 2023

In-Solutions Global Limited

مومباي، الهند

أكتوبر 2021 - مارس 2023

• of ASP.NET PAGES
◦ Make required or requested changes in production(database).
• We use the monitoring tools like Dynatrace.
• We use the ticketing tool of Service Now for resolving the queries of client and customer.
• Maintain application server space and monitor performance and also Track client mails and resolve the issue related
to database.
• Troubleshoot and resolved complex.
• Make necessary changes in production and Deploy screens from UAT in Production.
• SFTP schedule maintenance and monitoring on daily process.
• Participated in release management, testing, and deployment of Murex application enhancements and patches in
production and UAT environments.
◦ Maintain application server space and monitor performance and also Track client mails and resolve the issue related to
database.
• Provided on-call and after-hours production support, ensuring 24x7 system availability and adherence to SLA timelines.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Engineer and (Claims solving)

أغسطس 2019 - يوليو 2021

Accenture

نافي مومباي، الهند

أغسطس 2019 - يوليو 2021

Worked as a tester and processor for the claims and Processing of payments and testing of benefits to check whether they are paying correct as per the setup.
Confirm patient identity and maintain confidential as per HIPPA guide line.
Review new files to determine current status of claim and due to develop plan for control.
Worked on active directory and Console for profile modification and password reset.
Resolving queries of agent from US.
An effective communicator with excellent relationship building & interpersonal skills.
Strong Analytical, problem solving & Organizational abilities.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

SIES Colloge of Commerce and Economics

فبراير 2019

فبراير 2019

بكالوريوس، Information Technology

الهند

Skills

SFTP
Expert
SFTP
Expert
Filezilla
Expert
Filezilla
Expert
IIS
Expert
IIS
Expert
.NET
Expert
.NET
Expert
SQL
Expert
SQL
Expert
.NET
Beginner
.NET
Beginner
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
DML
Intermediate
DML
Intermediate
JAVA
Beginner
JAVA
Beginner
ORACLE
Intermediate
ORACLE
Intermediate
SQL
Beginner
SQL
Beginner
TECHNICAL WRITING
Intermediate
TECHNICAL WRITING
Intermediate
TRANSACTION PROCESSING
Intermediate
TRANSACTION PROCESSING
Intermediate
VISUAL STUDIO
Intermediate
VISUAL STUDIO
Intermediate
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
Murex
Beginner
Murex
Beginner
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LINUX
Intermediate
LINUX
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
PL SQL
Intermediate
PL SQL
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
المراتي
مبتدئ

الهوايات

  • sports.
  • Cricket, Handball, Tug of War