تفاؤل إبراهيم, Customer Service Representative /call center agent

تفاؤل إبراهيم

Customer Service Representative /call center agent

Zain - Sudan

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Banking
الخبرات
4 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 3 أشهر

Customer Service Representative /call center agent في Zain - Sudan
  • السودان
  • ديسمبر 2019 إلى فبراير 2024

Handling 250 calls during working hours efficiently, addressing customer issues, managing 100 customer emails, assisting with bill payments, restoring service, all require good organization, effective communication, and attention to detail. registering more than 150 SIM cards or mobile connections

Customer Service Representative في Zain - Sudan
  • السودان - الخرطوم
  • ديسمبر 2019 إلى فبراير 2024

Handling 250 calls during working hours efficiently, addressing customer issues, managing 100 customer emails, assisting with bill payments, restoring service, all require good organization, effective communication, and attention to detail. registering more than 150 SIM cards or mobile connections

الخلفية التعليمية

بكالوريوس, Banking
  • في Sudan University Of Science And Technology
  • ديسمبر 2017

financial and banking sciences are a specialized scientific field aimed at providing students with diverse knowledge and applied skills that adequately qualify the modern business environment

Specialties & Skills

Customer Centricity
Client Handling
Customer Interaction Management
Customer Orientation
time mangement
problem-solving
attention to detail
software proficiency
communiction
account support

اللغات

العربية
اللغة الأم
الانجليزية
متوسط

التدريب و الشهادات

international computer licence (الشهادة)
تاريخ الدورة:
March 2018
صالحة لغاية:
April 2018

الهوايات

  • reading books
    i have been honored as the exemplary employee at zain mobile company Certainly, please provide more details about the issue your customer is facing. I'll assist you in effectively engaging with the customer and providing the necessary information to resolve the problem.