Floater - Sales & Service
Dubai Islamic Bank
Total years of experience :19 years, 1 Months
Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by providing an accurate financial services ( Cash Management, Security Items, Cheques) and sales and service standards within the established time frame as per the Banks policies and procedures.
Creating Customer Information Sheet (CIS).
Analyzing bank statements and CIS before creating on the system.
Cordinationg with Robs.
Reviewing customers opining accounts forms.
Checking the document attached in the forms to insure that there isn’t any missing details.
Checking original documents and assure that the same is clean and considered and follow with credit department in case original returned.
Prepare daily, monthly and annual reports showing the value for all submitted loans and sales performance.
Coordinate with HR.
Deputize for the team leader in his absence.
Ensuring that’s targets of the individual members of the team assigned are met.
Coordinates the various orders and requests related by all team members.
Responsible for customer satisfaction and redressal grievances.
Coordinating with Head office for resolution of customer issues.
Coordinates the various administrative components.
Coordination between department staff and Director.
Ensuring that service level is maintained.
Screens incoming calls, correspondence and responds independently
Using fax forwarding, Internet and e-mail operations.
Responsible for all stationery.
Co-ordination of maintenance services.
Typing all official decrees in both Arabic and English.
Establish, maintain and update files, departmental records and other documents.
• Answering the telephone in a professional manner.
• Fluent in the English & Arabic language, written & spoken.
• Organizing and classifying files.
• Preparing monthly payroll.
• Preparing port monthly stock pile inventory.
• Preparing plant monthly & daily working hours report.
• Preparing daily overtime.
• Ability to communicate effectively in English & Arabic.
• Ability to work with others and accepting others opinions and advices.
• Ability to understand and apply new computer technology.
• Adaptability to change.
• Solving some of hardware and software problems.
• Ability to operate word-processing computers.
• Ability to prepare presentations in a good way.
• Good knowledge in searching the web and using the internet.
• Ability to handle administrative work and routine correspondence independently.
Managment Information System
High School Certificate