Head of Project Management Office
Bahrain Airport Company
Total des années d'expérience :16 years, 4 Mois
- Set project management standards by introducing and managing controls, project phase gates, and documentation standards and provide projects portfolio governance throughout project lifecycles.
- Provide support to BAC project managers and project stakeholders to run their projects throughout project lifecycles from concept to completion.
- Establish and manage communication and reporting channels to report on BAC's projects portfolio to the senior management and project stakeholders.
- Manage and lead the facilitation of BAC's project portfolio prioritization and project annual budgeting.
- Liaise with Senior Management Team and the Strategy function to ensure the projects mix within BAC portfolio is appropriately aligned with BAC's Strategic Objectives.
- Facilitate the translation of the strategy into projects in coordination with BAC Senior Management Team and Strategy function.
- Work closely with Business Improvement function to facilitate addressing the business process gaps and opportunities through new Business Improvement projects.
- Liaise with Quality Management function to ensure the project processes and documentation meet the quality standards of BAC.
- Leading 2Connect’s projects governance initiative, which aims to provide standard processes and procedures of 2Connect’s projects’ lifecycles, and to assure that all the projects are compliant with the corporate standards.
- Managing the critical application development, operational, and financial projects.
- Heading the private placement exercises that the company runs with its external partners.
- Providing support, mentorship, and supervision for the junior project managers and project resources within the organization.
In addition to the previous role's responsibilities, the following are added to the current role:
- Leading CAPEX projects technically.
- Acting as subject matter expert and technical consultant in a range of call center development projects and activities.
- Contributing in developing applications road-map to align with Batelco's strategy.
- Participating in critical CAPEX projects.
- Management and/or major participation within in-house development project and tasks.
- Mentoring, coaching, and training new team members, and graduate trainees.
- Development of Batelco e-services website (www.e-services.com.bh).
- Development and support of SMS related applications, Call Center applications, Directory Enquiry, International Call Agent Systems, and Nortel PC-Based IVR systems.
- Ownership of initiatives which could reduce the amount of complains and support requests within the department by 31%, so far.
- Dealing with Product Management, Business, Finance, and Customer Care internal requests.
- 24/7 Support of 230 applications’ users from various departments within the company.
- Coordinating with a range of vendors, to execute requirements and support the above applications’ users.
- Investigating ways to further automate and enhance the business workflow.
- Development and maintenance of in-house developed payment applications for business process automation.
- Management and administration of three major payment channels, contributing to 80percent of Batelco total collections.
- Maintenance of the interfaces with all billing, payment and financial systems for payment reconciliation purposes.
- Implementing methods to automate generally, the manual processes in the company, and especially, systems and processes related to customer services.
- 24/7 Support of 180 applications’ users from various departments within the company.
- Coordinating IT courses
- Fulfilling governmental and business customers’ requirements of training.