IT Project Manager
Webology
Total years of experience :15 years, 5 Months
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Met project deadlines without sacrificing build quality or workplace safety.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Led and managed staff of 23 team members engaged in administering complex IT infrastructure.
• Achieved project deadlines by coordinating with contractors to manage performance.
Accomplishments :
Completed Internet Portal in SharePoint Server 2019 for Environment Agency Abu Dhabi Project on time and under budget.
Increased company revenue by improving hardware architecture to be more optimized, and negotiated with suppliers for Intranet Portal in SharePoint Server 2019. for ADNOC - Abu Dhabi National Oil Company.
Created dynamic SEO strategies to exceed market competitors and meet client needs.
Helped clients develop website portals and social media pages to promote businesses.
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Created content strategies for digital media.
Increased sales by 10%
Automated system e-commerce features to improve client sales.
Renegotiated outsourcing contracts to save considerable costs.
Developed risk management plans.
Conducted research, gathered information from multiple sources and presented results
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• Oversaw development and implementation of improvements to support and network operations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Communicated regularly with customers concerning data exchange and technology integration.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Monitored company inventory to keep stock levels and databases updated.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Listened to customers' questions and concerns to provide answers or responses.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Trained team members on new hotel services and products to support promotional efforts.
• Interceded between employees during arguments and diffused tense situations.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.