Operations Coordinator
FNRCO
Total years of experience :4 years, 5 Months
Worked with vendors to make purchases and reconcile invoices.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Reviewed operations reports to understand numbers and trends.
• Assisting the client and employees in day to day coordination and management of
business operational activities.
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• Attending all inquiries and queries sent by deployed employees and client.
• Build and Maintained strong relationships with the client and the employees.
• Prepared Purchase Order (P.O) in SAP Business.
• Oversaw day-to-day operations of large teams across several sites
Conducted regular content audits to identify gaps and redundancies of content.
• Approved, reviewed and edited content flowing to website.
• Used content management system to analyze user engagement and website traffic
metrics
Sykes, Hyderabad, India.
• Identified modifications to processes and procedures that would promote better
efficiency.
• Conducted training and applied change management to achieve desired outcomes.
• Achieved high satisfaction rating through proactive one-call resolutions of customer
issues.
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