Taha Ghazweni, Supervisor- Team Leader

Taha Ghazweni

Supervisor- Team Leader

Nexus Contact Center

Location
Tunisia
Education
Diploma, Life Coaching & Personal Development
Experience
7 years, 9 Months

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Work Experience

Total years of experience :7 years, 9 Months

Supervisor- Team Leader at Nexus Contact Center
  • Tunisia - Tunis
  • My current job since January 2022

Assisting in the formulation of targets for individuals and teams.
Hiring and onboarding new employees
. Answering questions from staff and providing guidance and feedback.

Anticipating escalation and taking over calls when needed. Devising ways to optimize procedures and keep staff motivated.
QualityCall Services

Real Estate Advisor at Select Pro immo. Nabeul .Tunisi
  • Tunisia - Nabeul
  • My current job since January 2020

Assess clients requirements and financial abilities to propose suitable solutions. Market Research and Data Presentation: Research and present market data to help clients make informed decisions. Negotiating Property Deals: Negotiate property sales and leases on behalf of clients, ensuring favorable terms.

Production Supervisor at Concept auto details
  • Tunisia - Nabeul
  • January 2017 to February 2022

, I oversee daily manufacturing operations, ensuring efficient workflow and adherence to quality standards. My role involves managing staff, coordinating production schedules, maintaining equipment, and implementing safety protocols. With strong leadership and problem-solving skills, I am dedicated to optimizing productivity while minimizing costs and downtime. Excellent communication and organizational abilities drive team performance and meet production targets.

Founder & Chief Executive Officer at Quality call services
  • Tunisia - Nabeul
  • January 2019 to January 2022

Ensure alignment with short-term and long-term objectives.
Create a vision for success.
Advance employee engagement
. Develop a high-performing managerial team
. Analyze situations to ensure company survival and growth. Stay informed about markets and industry trends.

intern at GOVERNMENT OF TUNISIA LIFEGUARD
  • Tunisia - Tunis
  • September 2016 to July 2018

Maintain constant surveillance of people in the facility; acts immediately and appropriately to
secure safety of people in the event of emergency.
. Respond to emergencies and non-emergencies using appropriate care and caution in
accordance with regulations, policy, and the principles of safe emergency vehicle operation.
Render emergency and non-emergency medical care in accordance with the rules, regulations,
protocols, policies, and procedures of Ambulance, consistent with good judgment and the
provision of high quality medical care. Appropriately and safely delivers the patient to the nearest most appropriate medical facility

Education

Diploma, Life Coaching & Personal Development
  • at Institut Arab des Chefs d'entreprises
  • March 2022

As a dedicated personal development coach, I specialize in transforming lives through the power of effective communication and self-awareness. With a keen focus on life coaching, I help individuals unlock their true potential and achieve their goals. My expertise in body language and eye contact enables clients to build stronger connections, enhance their presence, and navigate social interactions with confidence. Whether you're looking to improve your personal or professional life, I am here to guide you on your journey to self-improvement and success.

Diploma, Business Plan
  • at IACE Lac1
  • November 2021

Creation of a document describing the financial and commercial strategy chosen to carry out an entrepreneurial project

Diploma, Retail and mass distribution professions
  • at IACE
  • February 2021

As a dedicated professional in merchandising, retail, and mass distribution, I excel at selecting and presenting products to optimize sales. With expertise in planning, sourcing, and visually appealing product displays, I drive customer engagement and satisfaction. My retail management skills ensure seamless store operations, inventory control, and exceptional customer service. In mass distribution, I streamline logistics and supply chain processes, ensuring efficient product flow from manufacturers to consumers. My strong analytical, organizational, and communication skills enable me to meet market demands and exceed expectations in dynamic and fast-paced environments.

Diploma, Community Management & Digital Marketing
  • at Communlty Management, Digital Marketing
  • June 2020

As a skilled professional in community management and digital marketing, I thrive in building and nurturing online communities. I engage with audiences, foster relationships, and create compelling content to drive brand loyalty. My expertise in digital marketing includes strategic planning, social media management, content creation, and analytics. I excel at developing and executing campaigns that increase visibility, engagement, and conversions. With a strong understanding of SEO, SEM, and online advertising, I effectively reach target audiences and achieve business goals. My creativity, communication skills, and data-driven approach ensure impactful and measurable results in dynamic digital landscapes.

Diploma, Sales Techniques
  • at INP
  • July 2019

I excel in identifying customer needs and delivering tailored solutions. My expertise includes building strong client relationships, effectively communicating product value, and negotiating deals to close sales. Utilizing a consultative approach, I listen actively and provide personalized recommendations that drive customer satisfaction and loyalty. I am skilled in various sales strategies, such as upselling, cross-selling, and leveraging data-driven insights to enhance sales performance. With a focus on achieving targets and exceeding expectations, I bring a proactive and results-oriented mindset to every sales opportunity.

High school or equivalent, Computer Science And Business Administration
  • at Al rached private school
  • June 2018

Computer Science And Business Administration hight school diploma

Specialties & Skills

Coaching Staff
Real Estate
Customer Care
DATA PRESENTATION
MARKET DATA
MARKET RESEARCH
ONBOARDING
RESEARCH
COMMUNITY MANAGEMENT
CRITICAL THINKING
DIGITAL MARKETING

Languages

Arabic
Native Speaker
French
Native Speaker
English
Expert

Hobbies

  • Bodybuilding