Solutions Architect Cybersecurity
Evanssion FZCO
Total years of experience :13 years, 2 Months
➢Assist with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions related to IT Security
➢ Review new security technologies, help select third party suppliers, and create solutions to effectively mitigate security threats/risks
➢ Presales activities for security products, like Securonix (UEBA), Ping Identity (IAM), Sectona (PAM), Ping Intelligence for API (API Security), Jumio (Identity proofing) BitGlass (CASB/SASE), Picus (BAS, Endpoint security assessment), Securonix (SIEM/Threat Hunting/UEBA), HDIV Security(SAST, DAST, IAST, RASP), etc.
➢ Prepare technical documents in response to requests for information (RFI), requests for proposals (RFP), SOW, etc.
➢ Execute successful POC and ensures all the stakeholders are in sync and success criteria is met.
➢ Provide technical designs, implementations, and troubleshooting of cyber security and/or network projects co-operating with internal parties, vendors, and partners to customers.
➢ Lead channel relationship with partners and vendors.
➢ Security Consulting Administrator of the Oracle Cloud internal tenants, globally.
➢ Oracle Cloud Infrastructure Instructor for Oracle University.
➢ Periodic risk assessment of 500 Oracle Cloud tenancies.
➢ Written and Imposed guidelines, best practices, and security policies for Oracle Cloud
➢ Customer facing role representing Oracle’s Cloud Platform IAAS services.
➢ SME for Oracle Security products including IAM, CASB, WAF, DDOS Mitigation, WAF, Bot Manager etc.
➢ Provide application vulnerability assessment to Oracle Customers and propose security solutions as required.
➢ Presenting architectural proposal (Diagram, prototype, and proof-of-concept) to the customer’s management and technical team.
➢ Present technical and business value discussions of the Oracle Cloud Platform offerings to senior customer executives.
➢ Provided on-site training and consultation to enterprise customers.
➢ Lead the design of the technical architecture for proposed solutions including supporting RFx bid responses and proof-of-concepts and to collaborate closely with Oracle SC
➢ Specialists, CSM’s & Partners to develop end to end solutions.
➢ Maintain extensive knowledge of Oracle’s Cloud Platform products, Cloud operations, privacy and security frameworks, commercial frameworks, roadmaps, competitors’ products, and emerging cloud computing technologies
Roles and Responsibilities:
• Integration of Akamai's Solutions including Bot Manager, Client Security Intelligence, Web Application Firewall,
Cloud Monitor, FastDNS, Client reputation and all Prolexic Solutions.
• Services Security Primary/Project Manager for multiple projects, responsible for ownership and credibility of all
the tasks on the accounts.
• Presales: Proactively scopes the technical solution required to address customer requirements, assesses
customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the
firm. Do POC and reviews with customer’s management.
• Effectively respond to Requests for information and Requests for pricing (RFP/RFI)
• Monitored customer support for technical solutions proposed throughout the sales process, and alerted the sales
and account teams to potential risks of deal closure.
• Plan security strategies and implementing Cloud Security solutions such WAF & secure DNS products.
• Define execution plan and approach based on project scope, expected timeline and available budget/resources.
• Worked collaboratively with Sales and Service lines to create and tailor solutions.
• Participate in scrum meetings, stands ups, and weekly reviews as needed.
• Prepare and present summary reports to senior leadership during staff meetings, GMT etc.
• Ensure quality of deliverables is verified and matching stakeholder expectations
• Worked on extensive consulting projects with multiple hospitality & travel customers on solving their bot problems.
• Work on CDN (Content Delivery Networks) integrations and achieve astonishing improvements in the website
performance.
• Perform in-depth analysis of Web application firewall to identify false positives and provide recommendations.
• Work on the OWASP Modsecurity ruleset to fine-tune it as per customer needs.
• Hands On experience in DDoS mitigation and prevention planning.
• Plan security strategies and implementing Cloud Security solutions such WAF & secure DNS products for
customers.
• Provide security consultation to the customers on threat landscape, adoption of best practices and technology.
• Perform proactive and reactive threat analysis of the traffic patterns to reduce false positives & improve the
accuracy of WAF.
• Provide real time attack support to managed accounts currently under attack to analyze the attack pattern, identify
attack signatures and device policies for mitigation.
• Training customers, partners and team members on cloud security, web application security and defense
strategies.
• Work as a member of a cross-functional project team contributing to the technology-based solutions and consult
on concept feasibility.
• Identify current and potential web application security risks and develop monitoring and mitigating content to
address those areas.
• Handling exploits, vulnerabilities, and attack detection signatures.
• Handling TCP/IP network and/or HTTP traffic debugging with tcpdump/wireshark/firebug or similar.
• Established remote support for SonicWall UTM small to high end products— provided fixes for network issues.
• Escalation contact for L1 team- Field questions from technicians on the floor and assisting with resolutions.
• Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
• Use methods of effective communication with technicians to make sure the leadership vision of Support is
communicated throughout the entire department.
• Providing network solutions to the customers, coordinating with sales team and the customers’ accounts team to
facilitate business sales.
• Direct the customer experience for device failures—quickly identify defective parts and utilize strategic solutions to drive
• Replicate faulty behavior of the devices in the lab and working with engineer to arrange a hotfix.
• Work flexible hours to accommodate varying needs of the business
➢ Established remote support for SonicWall UTM small to high end products— provided fixes for network issues.
➢ Escalation contact for L1 team.
➢ Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
➢ Use methods of effective communication with technicians to make sure the leadership vision of Support is communicated throughout the entire department.
➢ Providing network solutions to the customers, coordinating with sales team and the customers’ accounts team to facilitate business sales.
➢ Implementation of VPN solutions (L2TP, Sonicwall Global, Sonicwall Site to Site).
➢ Direct the customer experience for device failures—quickly identify defective parts and utilize strategic solutions to drive the right options that maintain profitability and market reach.
➢ Replicate faulty behavior of the devices in the lab and working with engineer to arrange a hotfix.
➢ Work flexible hours to accommodate varying needs of the business.
➢ SME for Juniper Firewall support.
➢ IT Support relating to issues with the customers’ firewall implementation and configuration.
➢ Knowledge on ITIL frame work, providing solution of Customer Tickets on network devices (Incident, Change Request, Service Request. Problem ticket).
➢ Troubleshooting, configuration of managed services like router, switch, VPN, MPLS links.
➢ Handling T1, T2 Tickets of incident management, update customer, follow up with vendor/partners.
➢ Timely and quick resolution to customers via Email, Phone or Webex meeting deadlines and TAT without compromising quality norms and adhering to SLA.
➢ Manage customer’s fault enquires and provide quality assistance.
Roles and Responsibilities:
• Troubleshooting VPN issues (Site to Site Tunnels, Remote Access VPN tunnel, L2TP Tunnel, Anyconnect remote
access, Easy VPN, Gre over IPSec ) .
• Handling High end customer issues related to VPN.
• Have resolved 1500+ TAC service requests.
• Have worked on U.S Department of defense (DOD), NASA, IBM, Microsoft, Shell, CITI and other organization’s huge
& complex setup and have successfully implemented/resolved their networking issues.
• Recreate issues faced by customers in the testing LAB whenever required on cases and filed bugs/caveats if found.
• Suggest clients in designing and improving their network’s security.
• Coordinate with other technology vendors like Microsoft, Checkpoint, SonicWall, Juniper, Watchgaurd, etc to resolve
client’s issue(s) completely
• Gained fair knowledge of other vendor’s security products like checkpoint, juniper, cyberoam and sonicwall while
troubleshooting issues.
• Troubleshooting customer issues related to Firewalls, VPN (IPSec & SSL), AAA & PKI
Roles and Responsibilities:
• Troubleshooting, configuration of managed services like router, switch, VPN, MPLS links.
• Quickly responding, analyzing and rectifying the issues according to the SLA (Service level agreement).
• Actively involved in the Service delivery by handling different types of problem related to LAN/ Server issues
on daily basis.
• Maintaining the network infrastructure, installation, migration and configuration of network client workstations.
• Co-ordinate with team of engineers posted locally as well as at remote location for link related problems.
• Providing Technical Support to Field engineer for Cisco Router, ISDN, PSTN & Modems etc.
• Coordinating and follow up with ISP providers and vendors on the issues until the restoration of the incident.
➢ Troubleshooting, configuration of managed services like router, switch, VPN, MPLS links.
➢ Quickly responding, analyzing, and rectifying the issues according to the SLA (Service level agreement).
➢ Actively involved in the Service delivery by handling different types of problem related to LAN/ Server issues on daily basis.
➢ Maintaining the network infrastructure, installation, migration, and configuration of network client workstations.
➢ Coordinate with team of engineers posted locally as well as at remote location for link related problems.
➢ Providing Technical Support to Field engineer for Cisco Router, ISDN, PSTN & Modems etc.
➢ Coordinating and follow up with ISP providers and vendors on the issues until the restoration of the incident.
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