Senior Technical Support
Egypt Gold
Total years of experience :8 years, 5 Months
Egypt Gold Cairo
Formal Title: Senior Technical Support May 2008 - Present
On (2 factories - 10 branches - Gold trading center)
Organizational Relationship
• Reporting directly to the IT Director.
• Co-operating with the departments to execute the Action Plan.
Duties and Responsibilities
• Possesses significant knowledge of client/server and internet systems architectures.
• Serves as key participant in team and client meetings.
• Installing and configuring computer systems.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Troubleshooting system and network problems and diagnosing and solving HW/SW faults.
• Replacing parts as required.
• Providing support, including procedural, documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• Running network applications to support systems and users.
• Supporting new applications.
• Setting up new users.
ETC Cairo
Formal Title: Technical Support May 2007 - May 2008
Organizational Relationship
• Reporting directly to the IT Manager.
• Co-operating with the departments to execute the Action Plan.
Duties and Responsibilities
• Installing and configuring computer systems.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Replacing parts as required.
• Running network applications to support systems and users.
• Supporting new applications.
• Setting up new users.
RAYA Cairo
Formal Title: Customer Support May 2006 - May 2007
Duties and Responsibilities
• Running network applications to support systems and users.
• Supporting new Installing and configuring computer systems.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Supporting new applications.
• Setting up new users.
Professional Competencies
• High Communication Skills, Stress Tolerance, Target Oriented, Adaptability.
• Presentation Skills.
• Reliable, result-oriented, and work well under direct or indirect supervision.
• Multi-cultured, bi-lingual, and easily adapt.
Computer Skills
HTML, MS Access, MS Excel, MS Front Page, MS Outlook, MS PowerPoint, MS Project, MS Visio, MS Word, Multimedia, Photoshop, All Windows, MS Visual Basic.