tahani abu gahal

• Interview clients to determine what kinds of properties they are seeking.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
• Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
• Arrange a number of status reports, for example activities, closings, follow-up and adherence to goal.

• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Identify customer needs and refer financial products and services to consumer.
• Act as banks face to the customer and consistently seek to delight our customers by demonstrating our values.
• Ensure regulatory requirements, such as Anti-Money Laundering.
• Contribute to a positive team environment in the bank.
• Providing excellent service, to maintain customer satisfaction, creates trust and generates return business.
• Build customer loyalty through courtesy and friendliness, including addressing each customer by name.
• Identify customer needs and refer the appropriate products and services Bullets.
• Able to identify and resolve problems, remain organized and work well with little
or no supervision.
Processor - “Operation Department”

My Work Activities Included:
• Fund Transfer Unit: Responsible for the Internet transactions for the corporate and customers in addition taking responsibility of managing all the outgoing transfers.
• Swift User: Handling Data entry (for six months).
• Accounts Department: Handling the client’s accounts (opening, closing).
• Cards: issuing and verifying all types of Credit and Debit Cards and Checkbooks.
• During so, worked for IPO’S: Rayan Bank IPO, Naqilat Company, Khaliji Bank as
CSO (from Date till Date) & Gulf Cement as Clients relationship (from Date till Date).