طه ظفر

Working on banking recording solution
· Business development
· Calculate ROI (Return on Investment)
· Help to Implement ISO 27001 ISMS
· Team Management
· Develop and Maintain SLAs
· Develop business documents
· Database management and optimization
· Multi Telco’s projects
· Develop IVR base service's
· Development on PHP and Perl
· Handle and troubleshoot LINUX based Server
· Handle Linux firewall, routing and security
· PRI, SIP and E1 troubleshooting
· 24/7 on call customer support
· Network Management /Installation / Troubleshooting
· Create/Manage network infra-structure.
· Create and improve service offerings and service delivery mechanisms, e.g configuration management, containers, and continuous integration and delivery automation
· Provide technical expertise on design, architecture and code reviews to ensure high-quality work deliverables
· Collaborate with external vendors and customers to guide technical requirements, as well as project deliverables and timelines
· Understand clients' needs and provide an excellent customer service experience

• Develop IVR base service
• Configure PRI and E1 lines
• Development on PHP and Perl on Linux
• PRI and E1 troubleshooting
• Installing and configure various type of PBX
• Handle Asterisk

IT support

Develop data mining application
develop source code for websites

support of different things

• IT Assistant of a Call Center.
• Network Administrator of over 30+ systems.
• Handling of 30 machines network with all kinds of troubleshooting and installation.
• Responsible for resolving network issues, applying security patches and managing users.
• Also responsible for maintaining logs and clearing hardware issues.