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Tahera Shakeeb, Agent

Tahera Shakeeb

Agent·VIVA Bahrain

Bahrain

Bachelor's degree, Marketing

Work experience

Total years of experience: 0 years, 5 months

Agent

April 2014 - April 2014

VIVA Bahrain

Bahrain

April 2014 - April 2014

* Greet customers, select, recommend and help or obtain products or
services based on customer needs and desires.
* Describe products or service and explain the use, operation, and benefits
of products to customers, and answer their questions and inquiries.
* Resolve customers' service or billing complaints by performing activities
such as exchanging devices or gadgets, refunding money, or adjusting
bills.
* Compute sales prices, total purchases and receive and process cash or
credit payment, and prepare sales slips or sales contracts.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

March 2013 - June 2013

Diyar Al Muharraq Company

March 2013 - June 2013

Analysed and developed a full marketing strategy for their current marketing
position and recommended for future development in their marketing
department.

Job role:
Other

Client Account Manager

July 2013 - March 2013

Victory Training and Development Institute

Bahrain

July 2013 - March 2013

* Establish and maintain effective working relationships with HR and
training managers in order to seek training needs opportunities.
* Develop training courses and solutions that most suit the clients within the
length and duration requested by the client.
* Coordinate with the Specific Council in the Ministry of Labour in order to
get approvals and facilitate the procedures.
* Coordinate with external and internal bodies in order to provide the most
suitable venue and facilities in to run the course.
Voluntary Experience Member in Bahrain Universities Model United Nations - BUMUN
November 2011
* Organized and coordinated with the delegates in order to register them and
provide facilities and services that made the conference succeed.
Member in AIESEC Bahrain

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Acting Team Leader

-

VIVA Bahrain

Bahrain

-

* Enforce safety, health, and security rules being applied.
* Train and evaluate personnel in sales and performance of each agent
along with the shop manager’s supervision and instructions.
* Inventory stock and reorder when inventory drops to a specified level
along with manager’s instructions.
* Examine merchandise to ensure that it is correctly priced and displayed
and that it functions as advertised.
* Monitor the finance of each employee at the end of the shift and ensure
both cash and credit are correct when handling the financial documents to
the finance department.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Polytechnic

January 2014

January 2014

Bachelor's degree, Marketing

Bahrain

:

Polytechnic

January 2010

January 2010

High school or equivalent

Bahrain

: Certificate in Academic Preparation (Foundation 2), from

Al

January 2009

January 2009

High school or equivalent

GPA (percentage): 93.6%

GPA (percentage): 93.6%

: Secondary School Certificate with GPA of

Secondary Girls School

High school or equivalent

Skills

BILLING

Beginner

ACADEMIC

Beginner

ADMINISTRACIÓN DE BENEFICIOS

Beginner

COM

Beginner

COMMUNICATION SKILLS

Beginner

CONFERENCES

Beginner

CONTRACT MANAGEMENT

Beginner

COUNCIL

Beginner

CPR CERTIFIED

Beginner

CREDIT

Beginner

Languages

Arabic

Expert

English

Expert