Front office supervisor/ Night Manager
Roda Al Bustan Hotel Airport Road Dubai
Total years of experience :21 years, 5 Months
Maintaining the standards of the hotel and motivate the staff.
Provides monthly training and on the job training.
Monitoring the business forecast to ensure proper staffs are available
Ensure and maintaining the highest standard of customer service.
Monitor Guest Service Team to ensure Maximum Guest Satisfaction by Personal Recognition from arrival through Departure.
Handle Guest Complaints and assist in maintaining smooth relationship between the Management and Guests by Resolving Problems arising from Guest Complaints and attending to their requests and Meeting their expectations all through.
Doing Check in with care that all the necessary documents has collected like, passport, Credited card, business card,
Taking care of Guest requests and checking their preferences
Updating guest profile in Opera including credited card. passport details,
Making reservations for the guests as a walk in or Telephonic booking. .
Arranging Transportation for Pick/up and Drop Off for the Guests.
Answering phone calls from guest.
Assigning Room As per Guest requests.
Coordinating with housekeeping Department Regarding Rooms and putting special amenities For VIP’s.
Awareness of 3C Authorization system.Visa.Master.Amex.Jcb.
Making shift reports, Arrivals, Departures. Housekeeping, Credit card Limits,
Checking Traces for the day and coordinating with reservation.
Doing cashiering C/O and Handling City ledgers. Credit card, third party payments and Etc.
Doing Companies Routing for city ledgers. Checking all the reservations of the day
Introducing all the facilities in Hotel.
Held to the highest standard of customer service.
Doing arrival and departure and various trips from the airport to hotel and hotel to the airport and trips around the city.
Staff receiving from airport visa cancellation visa depositing and all other
Related work in HR Department.
Notify appropriate personnel of any vehicle maintenance needs.
Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Transport guests to/from International Airport using property vehicle.
Inspect property vehicles for damage and cleanliness.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as require
Plan, co-ordinate and prepare all pre-client arrival documentation such as name boards, visas/documents, welcome packs etc. to ensure that passengers are met and assisted in a timely and professional manner.
Meeting guests at the airport, escorting guests to their accommodation
Maintaining an in-depth knowledge of the hotel and the local area in order to answer clients’ questions.
Responsible for making purchase orders and checking the inventory updates.
Handling the guest complaints and rectify to the utmost manner.
Ensuring the inventory to be tallied.
Arrange the window display to attract the client’s attention.
Ensure the quality of the product durability.
Accepting calls and telemarketing.
Training staff for extra sales.
Training staff for extra sales.
Introducing new methods for customer service.
Dealing with companies locally and internationally, through, phone, Email.
Dealing with Banks for cash withdraw, deposit,
Making Attendance sheets for staff, more than 50 staff.
Responsible for the marketing and wholesale.
Ensure sales staff they are updated with new products and promotions.
Checking the fast moving products and insuring the wholesaler that they are getting claims from the company on time.
Receiving payments from the wholesaler and increasing the sales of the company and generating innovative ideas.