Design Consultant
Betta Living
Total years of experience :27 years, 1 Months
I visit potential customers by appointment and design a bedroom they desire. My work includes achieving a technically viable bedroom design solution acceptable to the customer, doing 3D plans, computer aided designs, costing, trying to sell on the day and follow-up processes.
September 2010 April 2013 ASDA Stores, Wallington
Customer services department
• Handling the customer services desk, checkouts, self scan, kiosk, returns and running while ensuring customer satisfaction in all aspects of the service and hence providing enhanced shopping experience to customers
November 2007 to date Beeches Express, Carshalton
Retail and online; employed as a Business Manager
• Responsibilities include shift management, inspection and verification of incoming stock, cash management, shop management, retail management software/ computer operations, inventory management, order placement, labelling and pricing of shelved products, merchandising, general administration, training, ensuring a clean and hospitable environment, customer care and support, documentation, and all associated tasks of a Shop Manager
October 2003 to October 2007 Frontier Cable Industries (Pvt.) Limited, Islamabad, Pakistan
Manufacturers of Optic Fiber Cables and suppliers of telecom equipment and accessories
General Manager QA, Sales & Marketing
• Successfully implemented ISO 9000 standards leading to third party certification. As the MR, managed all aspects of the QA system and headed the Quality Committee in FCI. Contributed immensely towards process and product improvement deriving cost savings and process streamlining.
• Heading the sales & marketing and QA department and reporting to the CEO, I was responsible to manage a team of committed colleagues working towards execution of their departmental responsibilities.
• Administering the tendering/ bidding process through all its steps from getting the documents through to supply of goods, ensuring collection of accounts receivable and the after sales activities.
• Customer interaction with regard to inspection & testing, arranging for testing schedules, ensuring all went according to quality plans and specifications, deriving technical reports, getting final approvals from customers, addressing concerns, handling complaints and related tasks.
• Was responsible to gather market intelligence and propose products that would enrich the current business portfolio. Travelled extensively to China, Malaysia, Singapore and UAE focusing on developing an international supplier base undertaking vendor evaluation, terms of business negotiations, deriving contracts, product inspections, delivery arrangements, training, technical discussions and other.
January 2002 to December 2004 Contractual work with Det Norske Veritas (DNV, Norway), Pakistan Office
Third party certification body; employed as Lead Auditor for ISO 9000 QMS (Contractual Arrangement)
• Perform third party quality assurance audits to applicable standards to ensure compliance: Responsibilities included audit planning & scheduling, desktop & onsite audit, modify checklists, identify improvement potential and support continual improvement of the Quality Management System.
• Ensure effective closure, by working with auditee to ensure comprehension, development & execution of CAPA with regards to any nonconformity cited during audits, create formal audit reports and assign associated CAs.
• Supporting business development department in winning new business by working on leads, visiting current and potential customers and offering support
November 2001 to September 2003 Quality Horizon, Lahore, Pakistan
Consultants in management systems; employed as Manager Operations
• Responsibilities included new business development, conducting gap analysis, devising and implementing systems in compliance to ISO 9000 QMS, process and systems improvement, conducting internal and external audits, training and helping the organization to attain third party certification. I was responsible for effective performance of the operational side as a whole.
May 2000 to June 2001 TUV Pakistan, Member of RWTÜV Anlagentechnik, Germany
Certification and technical inspection services; employed as Coordinator and QMS Auditor
• Business development, creating awareness amongst potential customers regarding scope of company operations through B2B discussions, awareness seminars and offering customised and tailored support through need identification in line with developing business trends and more
• Perform third party quality assurance audits to applicable standards to ensure compliance: Responsibilities included audit planning & scheduling, desktop & onsite audit, modify checklists, identify improvement potential and support continual improvement of the Quality Management System.
• Ensure effective closure, by working with auditee to ensure comprehension, development, and execution of corrective/preventive action with regards to any nonconformity cited during audits. Create formal audit reports and assign associated corrective actions.
• Maintain coordination between audit team and customers and a comprehensive data base. Developed the Data Management System and Customer records for the company as per required standards of the parent company.
December 1996 to April 2000 F & T Professionals, Lahore, Pakistan.
Consultants in management systems; employed as a Senior Consultant
• Responsibilities included providing business consultancy, conducting gap analysis, devising and implementing systems in compliance to ISO 9000 QMS, process and systems improvement, conducting internal audits, training and finally enabling the organization to achieve third party certification.