Taimoor Ali Khan, IT Engineer

Taimoor Ali Khan

IT Engineer

Huawei Technologies GSC Pakistan | People HR

Location
Pakistan - Islamabad
Education
Bachelor's degree, BSc Engineering, Electrical and Electronics Engineering
Experience
4 years, 4 Months

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Work Experience

Total years of experience :4 years, 4 Months

IT Engineer at Huawei Technologies GSC Pakistan | People HR
  • Pakistan
  • My current job since February 2023

Service Desk Analyst Huawei Technologies GSC Pakistan People HR 1st Feb 2023 - Present

• As a team lead responsible for managing service desk team.
• Manage IT Service Desk ticketing system & provide IT support globally.
• Experience in automated OWS based IT service desk ticketing management systems.
• Deals with user request and trouble tickets by following ITIL techniques.
• Familiarity with relevant ITIL processes or ITIL qualification
• Work in shifts in a 24/7 support team by providing technical support globally.
• Self-Learner / wikis for resolving technical issues.
• Highlighting the problematic issues and escalating them to core IT team.
• Prioritizing tickets/ incidents and routing them to concerned department.
• Responsible for tickets creation, prioritize, escalate, track, and close the ticket as per defined SLA.
• Experience in handling Huawei Cloud Platforms, Windows Server 2012 R2, windows Server 2016.
• Managing centralized based endpoint security solutions. (EDR, Antivirus Server & Screen Recordings Audits).
• To manage and implement security standards like bit encryptions & compliant applications.
• Managing system upgrades (patches upgradation) & migrations of projects where necessary.
• Experience in Active directory polices & users management, FTP, PMP, RDP, RMM tool (ServiceDesk Plus).
• Monitoring & reporting health status of all IT components and make sure 100% compliance.
• Handling Emergency drills across company (BCP & DRP).
• Experience in IT Audit ensuring authorized user access, Network safety, Compliance Tools, Antivirus polices.
• Troubleshooting of Systems, Servers, Huawei Cloud, Networking, VPN, Proxies, Outlook, Software & Hardware.

IT Help Desk Engineer at Synvest Digital
  • Pakistan - Islamabad
  • January 2020 to January 2023

End user support

Education

Bachelor's degree, BSc Engineering, Electrical and Electronics Engineering
  • at University of Engineering and Technology
  • January 2019

Engineering

Specialties & Skills

Service Desk
IT Infrastructure
IT Operations
End User Support
Cloud support
Ticketing system
Microsoft office 365

Languages

English
Expert

Memberships

Pakistan Engineering Council
  • Register Engineer
  • September 2019

Training and Certifications

Remote Delivery (Certificate)
Date Attended:
February 2023
Networking Basics (Certificate)
Date Attended:
February 2024
Endpoint security (Certificate)
Date Attended:
February 2024

Hobbies

  • Social Media