تيمور Khawaja, Regional Head of Aftersales

تيمور Khawaja

Regional Head of Aftersales

Chery International

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Automotive
الخبرات
13 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 10 أشهر

Regional Head of Aftersales في Chery International
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مارس 2023
Automotive Aftersales Manager في Al Futtaim Motors
  • الإمارات العربية المتحدة - دبي
  • أبريل 2021 إلى فبراير 2024
Regional Service Executive/ Service Engineer/Asst. Manager Service في Hino Motors Middle East FZE
  • الإمارات العربية المتحدة - الشارقة
  • أغسطس 2015 إلى أبريل 2021

Responsible territory for After-sales service operations Bahrain, Qatar, Jordan & KSA
- Handling the Middle East & North Africa distributor - Technical / Non-technical After sales Training and Service Operations
- Assists in the development, implementation and administration of programs and standards designed to enhance the image of the Dealer network
- Coordinates the yearly business plan process for the distributor and monitors it on a monthly basis
- Strengthen business acumen in core areas such as service marketing, management, and strategy
- Assisting technical depart in handling the technical issues and Communicating with Hino Motors, Ltd-Japan and Hino Motors Middle East distributor network
- Studying the service activity/action plans to upgrade the underperforming distributors in middle east market and finding countermeasures
- Assisting technical instructor in trainings for MENA region
- Assessing, monitoring, follow-up, support for Service Activities
- Supporting distributors to increase Service business by different means, esp. Service Promotions
- Creating proposal for Parts & Service Promotions through Hino TS Activities
- Authorized Instructor for Hino Service Advisor and Eco & Safety Drive
- Other special assignments and duties of a general or unspecified nature as may be required to achieve the overall effectiveness of the Distributor Development
- New Product Training / Product Launch Support
- Assist and support in Regional Managers Meeting & Hino 3S Skills Contest

Aftersales Engineer / Service Marketing Engineer في Al Rostamani Group - United Diesel
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2012 إلى يوليو 2015

- Identify customer needs & wants. Meeting customer needs - To know about the product and to achieve sales budget for Parts and Service - Endeavor to achieve gross profit % target - Delivering technical information about the latest upgrades to the customer - In-house training to technicians and Workshop staff - Building trust and relationship with customer and offers them solution for their needs - Explaining advantages of using Genuine Parts and Services to customer - After-sales Marketing and selling service contracts - Achieving maximum seasonal campaign ratios - Provide Technical Support to the workshops and customers - Monitor, review and implement occupational health and safety, operational standards, warranty processes, technical support training activities. - Support all sites with training in relation to technical support in terms of campaigns, service schedules and equipment audits - Conduct ongoing site visits in relation to training needs analysis - Ensure the successful implementation of technical training, ‘right first time’ activities, parts and distributor fundamentals training activities - ISO Certification in charge - Capable of using ERP / SAP softwares
- Marketing aftersales services
-Customer retention & market segmenting
- Working as a PSSR (Parts and service sales representative) for Renault and UD trucks

Technical/Service Advisor في Suzuki Sukkur Motors
  • باكستان
  • أغسطس 2010 إلى سبتمبر 2012

My main responsibilities were to:
•Welcome the clients into the service station and inquire about the troubles they are facing with their Automobiles
•Analyze the extent of damage the vehicle has suffered
•Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule
•Interact with customers on a daily basis to provide problem resolution and estimate cost of vehicle repairs
•Schedule repair and maintenance appointments

الخلفية التعليمية

بكالوريوس, Automotive
  • في N.E.D University of engineering and technology
  • ديسمبر 2011

Final Year Team Project: Design and fabrication of battery operated magnetic force assisted, mechanical braking system Courses Studied: Introduction to Automotive Systems, Statistics & Quality Control, Business Communications & Ethics, Product Development and Operations Management, Vehicle Dynamics, Automotive Transmission & Drives, Vehicle Design, Body Engineering and Automotive Structure, Vehicle Thermal Management

Specialties & Skills

Maintenance Management
Technical Service
MS Office Automation
Automotive Engineering
Maintenance Engineering
Autocad
MS Office
ADP Autoline
Technical advisor
Warranty
Automotive
Automotive technology
Automotive After sales
Automotive Sales
Dealer Management System (DMS)
Diagnostic Tech Tool-Volvo and Renault
Aftersales Service Development
Dealer Development
Technical Training
Eco and Safety Drive Instructor
Hino Service Advisor Instructor
Service Manager Training
Hino DXII
business communication

اللغات

الانجليزية
متمرّس
الأوردو
اللغة الأم
الهندية
متمرّس

التدريب و الشهادات

Body Mounting Seminar (تدريب)
معهد التدريب:
Hino Motors, LTD Japan
Eaton Transmission FS8209A Overhauling (تدريب)
معهد التدريب:
Eaton Middle East
Authorized Eco & Safety Drive Instructor (الشهادة)
Authorized Hino Service Advisor Instructor (الشهادة)
Service Manager Training (تدريب)
معهد التدريب:
Hino Motors, LTD Japan
Opti Driver Gearbox (تدريب)
معهد التدريب:
Renault Trucks
تاريخ الدورة:
September 2013
المدة:
16 ساعة
Basic Fault Tracing and Wiring Diagrams (تدريب)
معهد التدريب:
Volvo Middle East
تاريخ الدورة:
November 2013
Workshop Reception (تدريب)
معهد التدريب:
Volvo Middle East
تاريخ الدورة:
October 2013
Service and Maintenance 4130ME (تدريب)
معهد التدريب:
Renault Trucks
تاريخ الدورة:
July 2013
المدة:
16 ساعة
Leadership skills and Communications skills of Trainer (تدريب)
معهد التدريب:
Volvo Middle East
تاريخ الدورة:
February 2014
Rear Axle Overhauling (تدريب)
معهد التدريب:
Volvo Middle East
تاريخ الدورة:
September 2014
ISO 9001-2008 QMS Awareness Training (تدريب)
معهد التدريب:
United Diesel LLC
تاريخ الدورة:
August 2014
Workshop Planning (تدريب)
معهد التدريب:
Volvo Middle East
تاريخ الدورة:
March 2014
Impact and Preventive maintenance (تدريب)
معهد التدريب:
Volvo
تاريخ الدورة:
August 2013
Warranty Training (تدريب)
معهد التدريب:
Renault Techline- Middle East
تاريخ الدورة:
November 2012

الهوايات

  • Going out with friends, Playing strategic games like Chess, Eating, Shopping.