Sales/Trainer
MADI International
مجموع سنوات الخبرة :15 years, 1 أشهر
Earned a diploma in hair styling, hair coloring and cutting, I regularly attended and participated in sessions to enhance my skills, I was also selected to participate in a trainer course with “Novalash” where I attended the convention sponsored by the company, I was eventually officially certified as brand representative and trainer of "Novalash", the only one in Kuwait. After finishing a required hands on and live eye lash extensions that were critiqued and evaluated by the company’s corporate representatives in the UK, I continue to practice to improve my personal skills and knowledge in the product and the process. Presenting product to the customers, conducting training on original technique, evaluating and certify the technicians to work with our brand.
Responsible for manging the operations of the Front Office by ensuring product quality standards are met and that superior service is provided to all hotel guests according to IHG standards, performed human resource function in ensuring staff selection, training, counciling and recognition programs are adhered to.Played the leading role in promoting a work culture around „ Our Winning Ways“. Monitored Front Office activities to ensure the optimum guest statisfaction through greeting, effeceincy and friendliness of check-in and check-out.
Initiated and implemented a new practices as:
• Car check-in
• Airline Crew on road check-in
• „Heartbeat“ (guest feedback) individual evaluation and solution
• Welcome back program
• Employee instant recognition program.
Coordinated and communicated with the Credit Department and Assistant Controller while ensuring that all accounts City Ledger are transferred to their proper accounts, prepared billing, ensured that all PO’s details batches printed by night auditor and matching with Front Office reading, ensured that credit card return are approved and adjustments are applied daily, prepared employees City Ledger for deduction by the 25th of each month. Handled posting, processing and verification of receipts, refunds, daily reports and transfers.
Responded to guests needs and resolved related problems while assisting guests relation in greeting, rooming and sending off VIP guests.Responsible for the operational effeceincy of all front office areas during the shift and the service delivery of those areas, played the leading role in promoting the desired work culture of IHG, The wining ways, Stay Real Behaviour. Conducted shift briefings to ensure hotel activities and operational requirements are known.
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Performed the general expected duties of check-in and check-out, rooming for all guests, assisting with inquiries, ensured accurate daily cashier duties, interacted with guests while promoting superior guest service practices, knowlegable of all promotions and special offers locally and regionally, endoeverd to maintain high service standard with particular attention to IHG guest loyality program. Anticipated guests needs based on their profiles and pro acted accordingly.
Processed all incoming and outgoing calls, assisted guests in concierge type requests . Followed up on internal guest‘s requests and made certain that all services are delivered in a timely fashion, communicated guests needs and requests to Front Office staff and manager. Provided valuable feedback to all department based on calls, requests and comments from guests resulting in guest service recovery in most cases.
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Hair Styles, Cutting, Coloring
Managing Technology in the Hospitality Industry Supervision in Hospitality Industry (completed with Honors) Hotel & Restaurant Accounting Accounting for Hospitality Managers Hospitality Industry Managerial Accounting