Account Executive
Sweidan Industrial Services
Total years of experience :4 years, 7 Months
• Provided before and after orders services:
o Received and analyzed customer inquiries related to the supply of spare parts and implementation of projects for cement plants, phosphate, and mining industries.
o Conducted proper and timely following up on the status of submitted offers in addition to providing commercial and technical supports to customers.
o Handled purchase orders according to confirmed Incoterms, followed up with original suppliers; dispatch shipments on time, and handled shipping and logistics issues.
• Delivered professional after-sales support to clients and resolved any complaints.
• Constructed business analysis and plans quarterly, followed up on open offers and payment status on monthly basis.
• Followed up on actions resulted from technical visits to customers, identified new sales opportunities, and fostered strong relationships with clients.
• Developed skills and experience in sales and customer satisfaction.
• Marketed latest news and technologies in relation to suppliers’ products to clients and distribute marketing material to customers on a continuous basis.
Risk Management
• Designed and created processes for implementation of Supply Chain Risk Management.
• Built and developed a Risk Management IT system for capturing, evaluating, and tracking
supplier risks.
• Defined new KPI limits.
• Arranged Risk Management IT-system training sessions for Bosch employees globally.
• Analyzed and evaluated data as well as preparation of documents for top management
appointments.
• Performed financial statements and risk analysis.
• Created Tutorial videos for new system on Bosch Connect.
Tested and monitored Quality Assurance of production processes in various types of
warehouses and plants.
• Reviewed inventory level in warehouses.
• Gained valuable experience and insight into pharmaceutical industry.
Exchange Semester in
courses: "Six Sigma Yellow Belt" Certificate
courses: Participation in the course "CPIM" in "Production and Inventory Management"
courses: Completion of a German course at level B1.1
2020