Customer Service
NBAD
Total years of experience :13 years, 2 Months
Processing cheque, cash and direct debit payments and withdrawals.
Setting up and maintaining customers’ accounts.
Dealing with enquiries.
Promoting and selling financial products and services to customers.
Using a computerised system to update account details.
General administration tasks such as maintaining records, opening post and sending letters to customers.
Helping customers with loan applications.
In charge of interacting with clients and providing them proper information concerning the products and the services offered by a certain bank
In charge of advising the customers what service or product would be appropriate for their requirements
In charge of interviewing the clients in order to obtain their financial information and explaining the services available within the bank.
In charge of executing wire transfers of funds.
- Records, listens and evaluates technical calls for customer service skills, technical skills and policy and procedures adherence.
- Provide timely and constructive feedback to agents.
- Coach the agent level customer survey results for improvement of their CSAT scores.
- Serve as the source of quality information and data for all areas and employees within team.
- Provide feedback and ideas to Quality Analysts and managers, ensuring continuous improvement.
- Track and report the results of internal coaching scores and external results.
- Participate in and facilitate client and internal calibration sessions.
- Make recommendations for continuous improvement in programs and processes.
- Consistently monitor accuracy of monitoring forms and legends.
- Provide coaching feedback and calibration sessions with Technical leads.
- Provide at least four hours per month of customer or technical support Via telephone and other electronic mediums for an assigned products.
- Track Quality data for Quality Analyst.