Talal A Alanazi  EMBA - aPHRI™ - CAPM®, Commercial Services Clerk B

Talal A Alanazi EMBA - aPHRI™ - CAPM®

Commercial Services Clerk B

Saudi Electricity Company

Lieu
Arabie Saoudite
Éducation
Master, Executive Master Of Business Administration
Expérience
4 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 6 Mois

Commercial Services Clerk B à Saudi Electricity Company
  • Arabie Saoudite - Province de l'Est
  • février 2019 à juillet 2023

Skilled at working independently and collaboratively in team environment.
•Self-motivated, with strong sense of personal responsibility.
•Proven ability to learn quickly and adapt to new situations.
•Worked well in team setting, providing support and guidance.
•Investigated and resolved customer inquiries and complaints quickly.
•Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
•Followed up with customers about resolved issues to maintain high standards of customer service.
•Educated customers about billing, payment processing and support policies and procedures.
•Followed-through on all critical inter-departmental escalations to increase customer retention rates.
•Identified issues, analyzed information and provided solutions to problems

Éducation

Master, Executive Master Of Business Administration
  • à University Of Hafr Al Batin
  • juin 2022
Diplôme supérieur, Human Resources
  • à University Of Hafr Al Batin
  • mai 2020
Baccalauréat, Business Administration
  • à Imam Abdulrahman Bin Faisal University
  • juillet 2019
Diplôme, Technical Support
  • à College Of Technology - Saudi Arabia
  • septembre 2009

Specialties & Skills

Compensation and Benefits
HR Operations
Human Resource Development
Recruitment
Employee Relations
HR Management
Human Resources
BILLING
CUSTOMER RETENTION
ELECTRICITY
PAYMENT PROCESSING
ACCOUNT MANAGEMENT
ASSOCIATE PROJECT MANAGEMENT
CRITICAL THINKING
MANAGEMENT
MFG/PRO (ERP)
PROJECT MANAGEMENT

Profils Sociaux

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Langues

Anglais
Expert

Formation et Diplômes

Certified Associate in Project Management (CAPM)® (Certificat)
Date de la formation:
June 2023
Valide jusqu'à:
June 2027
Associate Professional in Human Resources - International™ (aPHRi™) (Certificat)
Date de la formation:
May 2023
Valide jusqu'à:
May 2027