Customer support & Sales Executive
SMARTWORLD ETISALAT
Total des années d'expérience :12 years, 7 Mois
• Excellent customer services and sales skills on
incoming calls and email communication
• Retention of existing customer through
outbound feedback calls
• As a Sales Executive for Etisalat
telecommunication sales unit for a corporate
relationship, I am handling the following portfolio
• Achieving set order booking, achieving revenue
targets by effectively handling and taking care of
an entire range of telecom and broadband
requirements across all data voice and solutions,
• Pre and post-approval portfolio management for
companies, thereby selling broadband packages
including Business Gateways, Data, and Voice
solutions and acquiring an existing customer.
• Identifying and developing new leads from new
and existing companies
• Company listing.
• Coordinating first kick-off meeting, reviewing
customer requirements/identifying company
capabilities for designing resolution
• The target completely depends on the point
system which includes revenue generation for
doing any of the above products to qualify for
the incentives.
• Documentation and transactions analysis by
completing forms and record logs in CRM
• As an experienced Sales professional I make
sure to deliver whatever is been demanded from
the current operational requirements thereby
achieving incentives and sales targets.
• Giving the ideal advice to a client depending on
his short or long-term telecom requirements.
• Handling Responsibility for achieving the sales
target in corporate sales, ensuring high quality
Service & customer relationship management.
Ensuring cost & productivity and compliance
• Offering the best possible Business IT Solutions
services
• Proving resolution and correct information by
using system and available tools
• As a Contact Center Business development
Executive, I was handling the portfolio of Existing
companies and Companies via B2B AND B2C
• Lead generation for the staff for acquiring the
customer for interior and exterior designing
• Some of the important clients for which I have
dealt with are, Life Care Hospital Musafa, Sofitel
Hotel Abu Dhabi, UAE. Emirates Palace and
viceroy
• Taking care of the above clients, thereby visiting
the said companies for technical and maintenance work.
• I have listed and helped the company to acquire
WORLD TRADE CENTRE contract for Floor polishing of around 93 floors.
• Handling multitasking needs of the company for
operational and sales requirements.
• Call handling
• Team Supervision, job rotation and work
assignment
• Marketing techniques in providing the best
solutions.
• Development of business in international
market
• Management of business accounts for Myanmar
region
• Business dealing with international clients
• Negotiations and closing of transaction
• Assuring excellent support for the client services
including auction services to global clients
• Handling team for Translation for Myanmar
clients
• Excellent customer services and sales skills on incoming calls and email communication
• Generation of sales lead by identifying customer needs and upsell services.
• Building good relationship by effective and courteous communication
• Proving resolution and correct information by using system and available tools
• Retention of existing customer through outbound feedback calls
Implement attributes weights and targets in the Customer Care Performance Management.
Visit AB branches on a monthly basis and monitor staff service performance against the attributes.
Implement and manage the service balance Scorecard and ensure communication of generated results to users..
Convert collected data and generate results, a grade for each staff, each branch and the bank customer satisfaction.
Implement and manage the “Staff Suggestion Program”.
Product knowledge and FAQs