Technical Account Manager
Oracle - Other locations
Total des années d'expérience :3 years, 2 Mois
Worked as System Administrator on CRM application (Siebel) for Mobilink-Jazz.
Monitered servers, databases and application according to ITIL service framework.
Designed and delivered service solutions for Managed Service customers for change requests.
Resolving functional trouble tickets and data issues related to SIEBEL CRM database. (JIRA, Maximo)
Technologies : Siebel, Tibco, Oracle 11g, Application Server, Gateway Server, Workflow management, Virtualization, VMWare, Order Management, Stored procedures, triggers, scheduled events, Integration with third party modules, Linux, ITIL framework, SLA
Bachelors in Computer science