Senior Analyst
Abdul Latif Jameel
مجموع سنوات الخبرة :17 years, 11 أشهر
Managing Support Services of Existing ERP Applications.
Working in SAP Implementation Team
Coordinating with Offshore team for Development and Bug Fixes.
1. Coordinating with Operations Manager on day to day basis for Service Level Management
2. Resolving Incidents and handling service requests.
3. Coordination with Development Teams in Japan, India to resolve any bugs/issues.
4. Conducting Training to New/Existing Users.
5. Maintaining Operational Manual for all issues in the application.
6. Monitoring Backend Servers to maintain the response time within SLA.
I was involved in Incident Management, Problem Management, Change Management, Release Management and Configuration Management in the project.
I was also sent to Germany to conduct Transition Knowledge Transfer of Support Activities to Microsoft for Unilever Project.
My skill set includes Java, VB.NET, J2EE (Servlets, JSP, Struts, Spring, Hibernate), Oracle, MySQL, Magnolia, Visual Basic.
I was awarded Business Creation Excellence Award for myguide project at Annual Awards of Logica for session 2006-2007.
Overall Percentage is 72% without any backlogs in any semester