Talha Hafeez

• Led multiple projects, including collaboration with the Transaction Reporting Team to remediate National Client Identification (NCI) details for over 1, 000 legacy Bare Trust accounts, ensuring full compliance with the Markets in Financial Instruments Directives (MIFID) and Financial Conduct Authority (FCA) regulations.
• Partnered with the Data Analytics team to evaluate the implementation of Business Intelligence systems, successfully identifying inconsistencies in organization-wide datasets through failed rules analyses.
• Liaised with the Department Technical Manager and Data Team to identify and reconcile data irregularities, implementing actionable plans to transform data management by deploying AI and BI-driven systems to integrate and centralize data, enhance analysis and reporting capabilities, and support strategic decision making across the organization.
• Served as a team leader within the department, overseeing task delegation, maintaining service level agreements, and providing support to team members to achieve departmental goals.
• Facilitated training for new starters on various operational tasks, monitored their performance, and provided regular feedback to department managers.
• Led performance observations of team members on internal financial and operational procedures; documented performance, assessed procedural knowledge through quizzes, and utilized data analysis techniques to identify trends and insights, delivering findings through department-wide best practice presentations and meetings.

• Served as a process owner for critical operational tasks, including the processing of Expression of Wish forms (legal documentation specifying pension beneficiaries), issuance of Copy Contract Notes (duplicate contract notes issued to client employers for trades placed on clients accounts), and W8-BENs (Internal Revenue Service mandated declarations to collect Non-resident Alien tax-payer information for individuals, trusts and entities for tax reporting purposes), ensuring adherence to financial regulations and compliance standards.
• Monitored and managed accounts of clients relocating to the U.S., proactively initiating contact to facilitate fund/unit trust sales; ensured compliance with the Foreign Account Tax Compliance Act (FATCA) reporting requirements and Passive Foreign Investment Company (PFIC) regulations by authorizing forced-sale of funds.
• Collaborated cross-functionally with Legal, Regulatory Advice, Technical, Fraud Investigation, Financial Crime, Vulnerable Clients and Compliance teams to drive process improvements, focusing on enhancing client journeys through digitization initiatives.
• Acted as a key liaison between the Investment Operations team and the Anti-Money Laundering department, facilitating inter-functional coordination through fortnightly meetings to discuss procedural updates, ensuring adherence to regulatory standards and maintaining compliance with internal and external governance laws.

• Processed complex shared services tasks, including Individual Savings Accounts (ISAs), Trusts, Charities, and other Organizational Entities, ensuring accuracy and compliance in line with General Data Protection Regulations (GDPR, 2018) and Markets in Financial Instruments Directives (MIFID, 2007).
• Managed internal cash and stock transfers by handling and processing daily investment instructions from a diverse client base in line with the Client Asset Sourcebook (CASS) guidelines governed by the Financial Conduct Authority (FCA).
• Handled New Business Applications by processing new accounts for ISAs, Pension and Fund & Share Accounts to support business growth and client on-boarding.

Key Successfully progressed through 2 promotions within 18 months.

• Initiated, negotiated, and executed contractual agreements, successfully on-boarding over 350 unique corporate clients, including Private Limited Companies, Public Listed Companies, INGOs, and Government Entities.
• Delivered tailored solutions to clients such as Capital Disbursement, QR Code Payment Collection, In-App Integrated Collection, Super Agency, and Payment Gateway Arrangements in tandem with JazzCash to support financial inclusion and business growth.
• Conducted feasibility analyses for new product and technical integrations by liaising with cross-functional internal stakeholders to drive innovation and service enhancement.
• Prepared comprehensive proposals for participation in Government and Private Organization Tenders and Requests for Proposals (RFPs), supporting business development and revenue generation.
• Drafted high-level corporate communications and official correspondence on behalf of the Department Chief and Vice President, ensuring professionalism and accuracy.
• Actively contributed to application pre-screening, evaluation, and revenue forecasting for on-boarding corporate agents and merchants, supporting the banks expansion to an estimated 175, 000 agents and 300, 000 merchants as of July 1, 2023.

• Managed individual and corporate accounts, including Know Your Customer (KYC) compliance, account-level migration, dispute resolution, agent on-boarding, and merchant gateway integration, ensuring seamless client experiences and regulatory compliance.

Key Achievement: Individually on-boarded and registered approximately 3, 000 Agents and 8, 000 Merchants.

• Demonstrated experience across operational, retail, commercial, and investment banking, contributing to a comprehensive understanding of banking processes and client service excellence.

• Designed and implemented surveys, and developed online platforms to connect potential employers with aspiring employees in underprivileged areas of Dhok Hassu, Rawalpindi, through targeted physical outreach initiatives.
• Collected and compiled biographical data of individuals and employer requirements for the NGOs database, facilitating employment opportunities for underserved communities.

• Developed and delivered sales proposals to corporate clients, conducted hands-on mail delivery with couriers, prepared and presented reports to the senior management, highlighting key observations and recommending areas for operational improvement.

• Participated in blood donation drives by assisting with blood sampling and grouping, designing promotional materials including brochures, pamphlets, and standees, and supporting fieldwork activities as part of Pakistan Red Crescent Society (PRCS) campaigns.

Rotated across multiple OPD departments, gaining hands-on experience in fundamental medical practices; performed ECGs, trained in blood sample collection, maintained patient records and new registrations, and dispensed medications within hospital pharmacies.