Talib Abbas, Assistant Manager

Talib Abbas

Assistant Manager

Aircel Ltd

Lieu
Inde - Jaipur
Éducation
Master, Urdu
Expérience
18 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 2 Mois

Assistant Manager à Aircel Ltd
  • Inde
  • Je travaille ici depuis janvier 2009

9+ Years of Experience in Customer Service Operations (Call Centre/Self-Help/On-boarding/QRC/ Compliances etc).
•Proficient in Analytics and Business Intelligence (Telecom domain).

MIS Executive à Vodafone Essar Limited
  • Inde
  • avril 2007 à décembre 2008
MIS Executive à Reliance Communication Limited
  • Inde
  • avril 2006 à avril 2007
Associate member à Outreached Integrated Services Pvt. Ltd
  • à

Key Accountabilities:

•Handling Call Centre MIS and responsible for publishing KPI Dashboard for Rajasthan Circle.
•Responsible to track, monitor, calculate and scrutinize the call centre related bills and approvals.
•Extending support in performing Call Centre call projections and forecasting based on past trends.
•Responsible to publish various MIS around TRAI compliance report requirements.
•Responsible to handle the team in the absence of Team Coach.
•Providing inputs to develop and build strategic training and quality needs around MIS.
•Awarded Star Performer - 2 Consistent Quarters in Vodafone

Associate member à Outreached Integrated Services Pvt. Ltd
  • à

Key Accountabilities:

•Supervising 15 CC Executives team and develop Various Call Centre based Reports.
•Responsible for tracking, managing and generating regular roaster of employees.
•Developing various Dashboards, Analysis and reports for Senior Leadership Team.

Éducation

Master, Urdu
  • à Rajasthan UniversityRajasthan UniversityRajasthan BoardRajasthan Board
  • avril 2005
Baccalauréat, Urdu, History & Political Science
  • à Rajasthan UniversityRajasthan UniversityRajasthan BoardRajasthan Board
  • avril 2003
Etudes secondaires ou équivalent, Urdu, History & Political Science
  • à Rajasthan UniversityRajasthan UniversityRajasthan BoardRajasthan Board
  • avril 2000
Etudes secondaires ou équivalent, All
  • à Rajasthan UniversityRajasthan UniversityRajasthan BoardRajasthan Board
  • avril 1998

Specialties & Skills

ASSISTANT MANAGER
BUSINESS INTELLIGENCE
CALL CENTER

Langues

Anglais
Expert
Hindi
Expert
Urdu
Expert