طالب بخش

Managed end-to-end operational projects focused
on permitting workflows, ensuring alignment with
project scope, quality standards, and stakeholder
expectations.
Executed Project Monitoring & Controlling activities,
tracking KPIs, SLAs, and quality metrics using
dashboards (Power BI), enabling proactive
decision-making.
Led Root Cause Analysis (RCA) for process defects
and SLA breaches, implementing corrective and
preventive actions (CAPA) that improved process
efficiency by 15%.
Conducted Quality Assurance and Governance
audits, ensuring compliance with SOPs, regulatory
standards, and client requirements.
Collaborated with cross-functional stakeholders
(Operations, QA, IT, Clients) to resolve risks,
dependencies, and process gaps, improving
turnaround time and delivery quality.
Identified and managed operational risks and
issues, ensuring timely escalation and mitigation
aligned with project objectives.
Developed and maintained project documentation,
SOPs, and knowledge repositories to standardize
processes and support continuous improvement.
Delivered performance reports and project insights
to leadership and clients, highlighting risks, quality
trends, and improvement opportunities.
Facilitated team coaching and performance
improvement initiatives, enhancing first-time-right
delivery and team productivity.

Results-driven Operations with hands-on experience
supporting business operations and process
improvements forinternational clients. Skilledin data
analysis, workflow optimization, and cross-functional
collaboration to enhance service delivery. Adept at
managing client communications across time
zones, ensuring timely resolution of issues, and
supporting strategic decision-making. Strong
understanding of global operations, reporting tools,
and compliance standards. Committed to delivering
high-quality insights and solutions in fast-paced,
multicultural environments

Software Engineer with experience in the Insurance
Domain, managing operations and client-facing
tasks. Skilled in System Support, process automation
and ensuring smooth delivery of technical solutions.
Strong Communicator with a focus on efficiency and
client satisfaction

Experienced in operations and talent acquisition,
supporting international clients with end-to-end
hiring, data management, and process coordination.
Skilled in client communication, candidate sourcing,
and crossborder collaboration to ensure timely and
quality outcomes.