تمارا الزغبي

Basma Dental Clinic :

Basma Dental Clinic : working as receptionist (April 2011 - September 2011)

Answering inbound calls and assisting customers who have particular inquiries or questions.
Answering telephone, direct, screen calls, taking and relaying messages.
Providing information to callers, greeting persons entering organization and directing individuals to correct destination.
Dealing with queries or requests from the customers and public.
Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually.
Preparing letters and documents, receiving and sorting out e-mail and deliveries.

Basma Dental Center: working as accountant Assistant (October 2011 - up to present)

Handled daily data entries, income/sales reports, sales receipts and bank account transactions.
Coded payables/receivables, produced invoices and assisted in preparing monthly financial reports.
Performed various routine adjustments to company documentations, records and logs.
Double-checked accounting reports, verified invoices and various documents for accuracy.
Balanced entries, organized documents, debits and credits.
Prepared supporting documentation for auditing whenever customers or auditors required.

Basma Dental Center: working as HR Manager ( March 2012 - up to present ) and Operations Manager ( March 2015 - up to present)

Resolving typical and common hiring problems.
Preparing Residences papers.
Preparing License papers.
Developing procedures, policies & standards for recruitment.
Writing up contracts, including terms and conditions.
Tactfully resolving disputes between different parties.
Handling all confidential information in a professional manner.
Having in depth conversations with people over the phone & face to face.
Conducted a survey of department heads to review their staffing requirements, compiled the information and provided it to the Human Resources Director.
Performed pre-interview phone screening calls to enable managers to focus on the most desirable candidates.
Maintained complete records of all contact with job candidates.
Scheduled interviews.
Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being.
New Basma Dental Center: working as HR Manager and Operations Manager (March 2017 - up to present)