Student Advisor
Open Window University
مجموع سنوات الخبرة :3 years, 11 أشهر
-Communicating with prospects on enrollment requirements.
-provide guidance on program choices.
-Selling of programs to prospects.
-Conducting school presentations to generate leads.
-Resolving challenges encountered by students.
-Pre-qualifying prospective students and checking their eligibility for interested program.
-Verifying academic documents submitted to asses eligibility.
-Engaging old students to determine their education progress and assist in case of any challenges.
-Ensure students comply with policy and procedures for initial program.
- Process enrollments by data entry using various data entry tools.
-Responded to customer queries or complaints through phone calls or emails.
-Verified complaints in various systems to determine accuracy and offer workable solutions.
-Assessee and identified customer needs to ensure they were satisfied.
Maintained and updated detailed records of customer interaction in the system records keeping and for tracking improvements.
-Guided prospects on purchasing process and educated them on product benefits.