Executive Seceretary
QScape Komtec LLC
مجموع سنوات الخبرة :11 years, 2 أشهر
• Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Make follow-ups to different departments, company, person any pending documents as requested by the General Manager.
• Attending meetings and keep minutes.
• Coordinate with PR dept., travel agent and Administration for visas, making travel arrangements & follow up on accommodation arrangements as per instruction of the General Manager.
• Receiving and screening phone calls and redirecting them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Handle confidential documents ensuring they remain secure.
• Manage manager’s financials such as (cheques, cash, and personal staff loan).
• Translating documents (Arabic to English vice versa.)
• Prepare invoices or financial statements and provide assistance in bookkeeping.
• Maintain electronic and paper records ensuring information is organized and easily accessible.
• Conduct research and prepare presentations or reports as assigned.
• Proficient in MS Office and “back-office” software.
• Excellent organizational and time-management skills.
• Excellent communication and negotiation abilities.
• Integrity and confidentiality.
• In charge of handling office management (furnishing, stationary, assets codes, etc…).
• Choose office give away gifts to visitors and all other issues related to branding.
• Handling HR job in case of absence.
• Handling Business Development officer job in what’s related to tenders, proposal and all other required documents before submissions.
Processing new sales leads
Reviewing loan file for completeness, prepares all closing documentation
Working closely with mortgage loan officer and loan origination sources to gather and prepare all documents needed to satisfy underwriting requirements, and keeps interested parties advised as to the status of the loan
Managing the correspondence between the sales team and the credit department
Monitoring customer accounts
Providing data and reports to help the sales team
Analyzing cases, gathering information and reading financial briefings
Assessing, analyzing and interpreting complicated financial information
Handling incoming orders or inquiries by mail, telephone, email or online systems
Updating managers by consolidating, analyzing, and forwarding daily action summaries
Achieve & meet the assigned Financial and Client Services targets & goals
Handle Client Financial Services and provide product offerings
Maintain Client Satisfaction, and augment the Clientele base
Define and establish new business channels
Abide with the Credit policy to guarantee high levels of due diligence
Conduct eligibility analysis and calculation
Manage and map the client’s financial needs that lead to a successful submitted case
Play a pivotal role in the coordination and cooperation across the credit and the operation departments
Analyze the current financial status of potential clients to determine viable repayment options
Introducing more clients to First Gulf Bank as mortgage customer in Abu Dhabi territory
Introduction & maintenance of Real Estate relations for business referrals
Handling customers referred by agents and developers, for mortgage based loans
Follow up of customer files with credit department ensuring approvals and disbursals on regular basis
Meeting bank set targets on monthly basis
Prepare daily MIS leads for Credit card insurance product.
Coordinate with Mortgage product team on the following:
Updating agents with new policies and provide training to them for the same.
Communicate with product team regarding Mortgage media campaigns in order to distribute it on the department.
Prepare daily MIS for mortgage leads.
Provide Internal and External customers with accurate information regarding ADCB products
Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately
Cross sell various retail banking products and generate leads
Capture complaints and forwarded them to Service Quality Team
Maximize returns and minimize risk and enhance relationships for the bank
Activation of debit and credit cards
Initial credit evaluation of customer’s eligibilities regarding loans credit cards and other financial products over the phone
Limit increase/decrease of credit cards
Booking Balance Transfer and Credit Card Loan
Taking requests on credit cards transaction in order to make them as a Personal Payment Plan
Account Opening - IPO Center September 2006
Key Responsibilities
Working on the bank system in account maintenance
Make flags on accounts
Add memos on accounts
Make changes in service package for the customers.
Customer Service - IPO
Receiving IPO application forms from customers supported with all needed documents
Checking the customer’s applications
Data Entry
Managing the reception and answering the PABX and taking massages
Organizing all required travel forms and visa requirement papers
Coordinating with the branch office in Dubai
Secretarial support to HR Manager and Administration Manager (typing, filing, preparation of expenses, serving and holding over legal documents such as passports, labor cards, certificates to the employees)
Updating Stuff files
Preparing business letters and correspondence in Arabic / English language for all personnel for the local administration department
Obtaining quotations from travel agencies and preparing hotel reservations. Maintenance of all stationary suppliers. Dispatching the daily / weekly courier and handing over cheques to suppliers
supporting courses to my university studies
High School Graduation