Ebranch Officer
Dubai Islamic Bank
Total years of experience :21 years, 1 Months
Retail and Business Banking, customer service.
Achievements
Twice Head office appreciating - branches performance development
* Opening new markets and referring to sales department.
* Providing comprehensive aid of the banks financing products such as home
Finance, personal finance, auto finance and credit cards to the clients.
* Receiving and checking applications.
* Processing approved application and finalizing with the clients.
* Establishing new accounts with provide customers with details of bank products
Services.
* Taking care of process of manager’s checks issuance, bank drafts, increasing
Card.
* Taking care of process standard orders and transferring inside DIB and out.
* Registration for E-Statement, standing instructions, short messaging Services
Phone banking services and online banking services.
* Arranging regular reports including customer’s requirement, feedback and
Satisfaction levels with clear providing to solutions and suggestions.
.
Key Responsibility includes:
Responsible of pricing all shipments (such as Isuzu, Hyundai, Kia vehicles, Home appliances etc... From the supplier yard till reached our yard
Coordinate & negotiate freight, clearance insurance companies at their prices
Following up Letter of credit, clearance, foreign Purchase order & Local PO, average cost update
If any variance found in stock is cleared by analyzing the entire inventory related transactions and finally adjust the stock for the items which are having actual variances by making issue & receipt transactions and debit and credit the shortage & excess values as per higher management advice.
To perform all inventory related transactions like creating item codes, creating item categories, inserting item attributes like invoiceable, reservable, serial controlled, lot enabled etc, transferring items to different inventories, transferring items to different organizations by using oracle inventory applications.
Audit documents at all the out lets of the group, checking all the invoice, delivery notes are prepared & maintained accurately.
Sales & Supplier returns are maintained perfectly.
Provides customer service regarding products and services
Client coordination.
Handle customer inquiries, complaints, billing questions and enhanced services requests.
Responsible in giving correct and reliable information to clients.
Entering data into the computer system from hand filled application forms