Tamer Abu Shehab

IT products support, Project mgt & Training, Customer Service dept., Mobile HHP Field test Eng.

Secure quality satisfaction in every interaction in a professional manner, by handling
technical inquires, product failure, system issues, requests and complaints efficiently
& promptly
 Test IM devices and new software before launch to assure best consumer
experience in Levant with no issues.
 Acquires various product certificates in accordance with the law and
regulations of the country.
 Software & Application adviser for subsidiary and distributers
 Developed mobile phones after proper testing for all services and
application on the local networks in Levant countries
 Creating and executing test plans, test designs.
 Handling signaling performance with operator for new models and
quality issue models

• Manage Microsoft operating platforms in an active directory domain environment.
• Manage network problems.
• Manage exchange sending queues.
• Manage access rules.
• Manage ports, protocols and traffic.
• Security and Anti-virus protection system.
• Store Data and Back-up.
• Maintain daily automated system backups.
• Develop in-house program for special requirements.
• Update internal software for new version and train staff.
• Perform on-site technical support.
• Create reports, business correspondence and procedure manuals.
• Maintain Administrative/ Finance, Sales

• Administer and ensure IT systems are up and running.
• Network administrator.
• Mail system (MS Exchange 2003).
• Be able to create and manage user names, passwords, e-mail accounts, shared folders.
• Manage server & networks problems.
• Excellent technical support skills.
• Website administrator.
• Read, analyze and interpret bids and quotes, technical procedures and
Governmental documents and regulations.
• Create reports, business correspondence and procedure manuals.
• Collect the needed information for decision makers

• Check subtitles time coding.
• Digital video technician.
• Administration and maintenance of Leitch data base for video storage and indexing.
• Troubleshooting.
• Providing training for new stuff.
• Supporting new applications.
• Support internet, email access, and manage vendor's relationship.
• Ordering software and hardware

• Hardware check.
• Responsible for inspection and verification of returned Genius products which are under warranty.
• Installing and configuring computer systems and keep them up to date.
• Testing/evaluating new technology.
• Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.