customer service manager
Qatar Rail
Total des années d'expérience :13 years, 2 Mois
Part on mobilization of Doha Metro, Training and assessing staff on customer experience, creating training material, managing staff performance, tracking staff competence.
Responsible for continual communication and liaison with stakeholders, Focus on relevant KPI’s to ensure 5-star service delivery, ensure punctuality and safety of all Operations, Able to multitask and organize and lead a large team Ensure workload and resources are managed to optimum performance, Lead and manage private charters, Devise LOPs, Recruitment.
Supervise and Manage team members for the process of handling the Royalty's, Ministers. VVIPs and Premium Customers in Ministerial, VIP Terminals.
Starting training new staff and siting up new station for Qatar airways in Iraq (Basra).
In-charge of bingo sheet and aircraft loading.
Handling DNPs (denied boarding passengers) and Misconnected Customers.
Worked in flight disruption unit (FDU) team.
Team leader for over 200 staff.
Ground Operations Officer.
Aircraft Marshalling.
Ramp Safety Supervisor.
Enforced safety and security measures and protected sensitive zones by Maintaining Safety Roles.
Successfully completed Air side safety and security, Aircraft Marshalling, Human Factors training course, to further develop professional skills.
Training and Assessing level 3 Award
International trade