Country Head of Operations
FEDEX Express
مجموع سنوات الخبرة :22 years, 2 أشهر
• Leading the country operations for both International & Central Divisions
• Mastering the process of re-organization & restructuring the country operations infrastructure to have a proper platform that ensures high standards of delivered services to customers.
• Responsible for developing & maintaining the country domestic network that ensure maximum coverage with a controlled cost to ensure maximum profitability.
• Responsible for building & managing the annual operation budget and the country P&L with cost control initiatives to inject profitability to the bottom line.
• Identify risk hazards to ensure securing a safe and healthy work environment to the staff.
• Capture Gaps through the whole Organization and through the process flow to be eliminated
• Efficiently manage costs in order to stay within budget constraints.
• Responsible for streamlining operational process and procedures continuously to improve productivity, efficiency at least possible operational cost.
• Monitor, manage and control the entire planning, warehousing, and fleet operation.
• Develop the systems and processes needed for the Supply Chain Operation.
• Monitor & Produce daily and weekly reports to keep management up to date on all Logistics operations matters.
• Being the main point of contact with the Sales, Finance, and GM for our current portfolio as well as forecast requirement for this portfolio to transform it to a workable sourcing plan after verifying the full capacity needs & requirements.
• Ensure maximum productivity of resources and warehouse storage capacity.
• Assisted in planning the future strategy according to our expansion plans & our competitors' performance.
• Initiated an organized plan to gather important data to be used in taking strategic decisions.
• Prepared recommendations and presentations to the board for improving the total performance of the company.
• Added some adventurous targets to my subordinates to achieve maximum satisfaction to our clients
• Applied the SOP's (standard operating procedures) allover the company.
• Initiated and supervised different task forces to achieve business plans.
• Led a team of DC managers, and supervisors with their subordinates to achieve challenging sales and marketing targets.
• Revised the operational policies in the whole company.
• Trained and coached junior managers and senior supervisors.
• Planned the launching of different products and services.
• Gained excellent customer satisfaction from our performance and achieved a 100 % demand compliance
• Applied firm procedures to decrease the financial losses and ensure the accuracy of our data.
• Designed a score card in cooperation with the performance department to view daily the overall performance.
• Guided the implementation of new database software in the company.
• Organized jobs and action plans between different departments to achieve goals efficiently
• Sorted out some financial and technical comparisons for different teams within the company.
• Organized training courses for supervisors and managers according to their needs and requirements.
• Conducted a project to sort out the stock differences (negative stock) allover the company.
• Familiarized with quality control procedures required to maintain a standard quality level during different processes.
• Applied HS&E procedures during my entire job & suggested extra procedures to increase the safety in the whole company
• Negotiated with different service providers SLA's to guarantee the quality & accuracy of the data & products.
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