مدير ليلي
جاردنيا بلازا- سينا جراند - القرية والجزيرة النوبية
مجموع سنوات الخبرة :17 years, 4 أشهر
المكاتب الامامية - الاستقبال- خدمة العملاء - حل المشاكل - الترجمة
October 2010 till October 2011: Shift leader and acting night manager in Dessole Nesco resorts (waves & joyous)
- I have experiences in hospitality industry during study in university from year 2001 till now by courses in addition to training period.
Communication Skills
- Efficient and friendly support to other Team Members within their own and other departments
- Always co-operate with colleagues and the other head department.
- Participation in meetings and training courses
- Optimal communication and co-operation with all other departments, in particular Reservation, F&B and Accounting.
System knowledge
- Efficient usage and good maintenance of the hotel's Property Management System.
- Knowledge all the functions of the computer system and eliminate minor errors in the software itself.
Knowledge of products
- Knowledge of the facilities of the hotel in general.
- The ability to give correct information to fellow Team Members and/or to guests regarding the hotel.
- Knowledge of Hotel facilities, competitor hotels and current events in the hotel and surrounding area
Others
- Awareness of the joint responsibility for safety in our Hotel and abide strictly to all the safety instructions, especially when operating machines and equipment
- Behave at all times in such a way as to avoid accidents.
- Ability to raise the internal alarms correctly
- Knowledge of what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats)
- Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept locked at all times
- I have experience in the front office operation (check in & check out) handling guests complains to make guests very satisfy, good co-operation between front office and other departments related, (front office - food and beverages - housekeeping - engineering and maintenance - accounting) I can function well in very stressful and changing environments I worked with a range of clients in my career by moving to more challenging rules and I'm doing master degree in evaluation employees in the hotels, I have a certificate from the American hotel &lodging association in train trainer
Specifications
- High educated degree.
- Excellent spoken and written English.
- Excellent computer skills, telephone equipment oriented.
- Familiar with new systems.
Career Achievements
- Managed to minimize and absorb any guest's complaints during the requested room types and special requests of the Resort.
- Attended the opening of Dessole Nesco resorts.
- Managed to minimize the expenses of the department without any negative impact on the operation.
- Succeeded in covering the night manager& the reservation members and asst fom during their absence in gardenia plaza &Dessole Nesco resorts Sharm el-sheikh.
- Succeeded with my colleagues to achieve very positive feedback from Dessole Nesco (Sinai grand) GM's and Nubian hotels during their meeting.
- may 2010 till September2010.
- Gardenia plaza resort Sharm el- sheikh as supervisor and acting night manager.
- January - July 2007.
- Club reef (Egyptian vacation club) and sharm reef hotel as a receptionist.
- October 2007 - till September 2010 in several positions.
- October 2007 till April 2009.
- Domina Gardenia plaza resort sharm el- sheikh as receptionist.
- April 2009 till April 2010.
-Gardenia plaza resort sharm el- sheikh as shift leader.
حاصل علي بكالوريوس سياحة وفنادق بالاضافة الي حاليا باعمل ماجستير
Academic qualification. Bachelors Degree of Tourism and hotels management - English first language & French second language. University: Suez Canal University - Ismailia. Section: hotels management. Grade: very good with honor. 2005.