PMO Senior Program manager
INTM Group France
مجموع سنوات الخبرة :19 years, 9 أشهر
Trusted Financial Executive with CFO- and CTO-level responsibilities; adds transparency to
IT and financial operations while adapting financial strategy to organizational goals.
• Align and improve project / program delivery within the organization through the enforcement of the delivery process for all projects and programs.
• Program Manager over all IT projects-manage workloads, define deliverable, hire and
mentor resources, conduct performance reviews, and ensure compliance with established
PMO processes.
• Direct business forecasting and financial analysis activities and identify opportunities and
risks along with action plans to ensure attainment of financial goals.
• Spearheaded the development of the first-ever Program Management Office; defined
project management processes, including those related to requirements management,
change control, and user acceptance testing.
• Captured 40% savings in projects costs in only six months-re-engineered project plan and
renegotiated contracts with new vendors; enhanced quality assurance and maintained
timelines.
• Re-engineered vendor policy to enhance quality assurance and to identify risks and issues
at earlier stages during the project; manage contracts for all IT vendors including website
development, hosting, IT operations, and IT applications development.
• Control and governance projects KPI’s and system automation.
• Project consultation and guidance defined by the central PMO to enable successful delivery of projects on proper time, cost and quality aspects.
• Identify process gaps and categorize by impact area, eliminate duplicates and move forward with only unique gaps then develop a specific action plan to close the gaps.
the program content which has new business areas that has been covered and which was valuable in my career, such as (Human Resources, Information Systems and Data Management, Sustainable, ethical, and responsible development).
On the other hand, the 50 hours courses with access to Harvard Publishing: courses and knowledge assessment in finance, management and advanced Excel.
the most interesting part are the corporate site visits and educational trips.
• Manage a team of project managers throughout the running projects full lifecycle.
• Build complete project plans and manage the full project management lifecycle.
• Control the day-to-day tasks over multiple work streams within a project or program.
• Lead and direct teams to make sure that (SLAs) and (OLAs) are in place with both external and internal teams.
• Identify / analyze risks and provide proactive risk mitigation plans.
• Coordinated scope for different work streams and document project progress.
• Develop projects reports and Dashboards to core teams, customers and the Executive Steering Committee.
• Control changes during projects different phases to reach best practice framework.
• Led cross-functional teams to implement (Core Network infrastructure, Fixed Broadband (ADSL), VAS, ICT, VOIP, Wi-Fi and Data Center Hosting) projects.
• Encouraged “Agile” concept with full alignment for 100% of projects executions.
• Develop and execute project plans to meet changing needs and requirements.
• Acting as the main project interface with customer ensuring the customer satisfaction and developing the customer relationship before and during the project implementation phase.
• Managed vendors/suppliers and client relationships and establish direct interaction with our CRM department.
• Reduced projects deviations to less than 10% by close monitoring of projects activities and take actions as needed to ensure compliance with plans and preset requirements.
• Ensured safe and efficient operations day-day activities.
• Performed integrated change control and take corrective and preventive actions.
• Setup and apply maintenance operational standards.
• Enhanced management reporting and setting employee’s KPI’s
Ensured safe and efficient operations day-day activities by enhancing operational
procedure & processes improvement.
• Reduced operational cost by 30% on existing arrangements by renegotiating
maintenance contracts with suppliers.
• Enhanced management reporting and setting employee’s KPI’s.
• Interviewing & hiring resources, and develop training plans for new / old
employees.
• Established a supportive environment allowed employees to grow and provide
creative solutions to customers.
• Performed integrated change control and take corrective / preventive actions to
restrict any future changes impacts.
• Established technical support center from scratch to enhance technical teams skills and develop more efficient systems.
• Providing the technical support for the operation and maintenance staff.
• Operation and maintenance activities of all kinds of (PSTN) exchanges.
• Issuing all maintenance procedures and different internal processes.
• Troubleshoot issues and problems for the public payphone equipment and systems.
• Establishing technical sessions for maintenance engineers & technicians.
• Interface with Telecom Egypt to insure the proper operation.
• Issuing all maintenance procedures and different internal processes.
o Thesis Subject: The link between organizational strategy and project management methodologies. o Thesis Question: How effective project management methodology can positively contribute to achieve organization's business strategic objectives?
o Thesis Subject: The link between organizational strategy and project management methodologies. o Thesis Question: How effective project management methodology can positively contribute to achieve organization's business strategic objectives?