Showroom Manager
Honda - Al Futtaim Group
Total years of experience :3 years, 1 Months
Responsible for achieving & exceeding the targeted sales of Honda vehicles, maintaining and improving the customer experience.
Responsible to achieve and exceed the allocated sales target for new units, and deliver the highest levels of customer service.
Create customer loyalty and repeat sales.
Improve and update knowledge of products range, features and benefits, general automotive industry and Technical developments, market trends, competitor analysis, sales techniques and customer handling skills.
Effectively manage customer contacts and relationships to improve customer service, build sales volume, Improve effectiveness and increase overall customer satisfaction.
Ensure the showroom is representative of the Honda brand.
Welcome customers into the showroom assuring that everyone is being looked after.
Following- up customers to assure their satisfaction.
Executing sales calls, within the latest sales techniques.
Speaking and brain storming with customers and finding out what they are looking for and knowing their needs.
Handle all customer complaints by maintaining good relationships.
Able to engage with many different customers (different levels, nationalities, cultures).
Control of demo cars to ensure these are used effectively to help close sales, are always in acceptable condition and are sold at the appropriate time.
Negotiate sales deals.
Explain finance options and special offers.
Increasing existing accounts by offering them several & different products / Services.
Preparing all required reports from the Sales and Marketing Department and the Customer Service Department.
Representing the company during exhibitions, events and shows where Company is participating or invited.
Attending Honda Egypt Al-Futtaim training courses for Professional Sales Skills.
Achieving the highest level in sales targets.